Front Desk & Scheduling Specialist

Easter Seals Florida; Daytona Beach (FL); On-site; USD 36,000 - 39,000; Full time

Benefits offered by this job

Professional development

Medical + dental + vision

Paid time off

Employee assistance program

Supplemental insurance

401(k)

Wellness program

Work-life balance

Community impact

Job summary

Easterseals Florida is seeking a Front Desk & Scheduling Specialist at our Dunn Avenue location. You will welcome clients, manage front desk check-in, ensure accurate EHR documentation, answer calls, and schedule therapy evaluations and ongoing appointments across OT/PT/ST services.

Join a mission-driven team offering comprehensive benefits and growth opportunities. You will coordinate with families and therapists, handle co-pays, and support daily office operations to ensure smooth, friendly

Qualifications

• High school diploma or equivalent required.
• 2+ years in office or administrative work preferred.
• Strong communication and organizational skills are essential.

Responsibilities

• Welcome clients and manage front desk check-in, ensuring accurate EHR documentation.
• Answer and route incoming calls professionally.
• Schedule therapy evaluations and ongoing OT/PT/ST appointments.
• Coordinate schedule changes, cancellations, and makeup sessions.
• Communicate with families, therapists, and staff regarding appointments and updates.
• Monitor attendance and reinforce attendance policies.
• Maintain client records, demographics, and schedules in the EHR system.
• Process co-pays and notify clinicians of arrivals.
• Assist with discharge coordination and documentation.
• Support daily office operations, including opening/closing and maintaining a clean, safe environment.

Skills

Customer service

Scheduling experience

Communication skills

Organizational skills

Teamwork

Education

High school diploma or equivalent

Tools

EHR system

Job description

Pay rate will be $18.00 per hour

Work schedule will be from 7:00 am to 3:00 pm, Monday through Friday. Full-Time position 40 hours per week, includes insurance and time off benefits.

About Easterseals Florida Easterseals Florida is a mission-driven organization empowering individuals and families through compassionate, high-quality services. With 52 programs statewide, we create inclusive opportunities that help people of all abilities reach their full potential. Our Dunn Avenue location is a dynamic hub offering early childhood education, pediatric therapy (OT/PT/ST), and ABA services for children and families. We provide early learning programs for children ages 6 weeks to 5 years, Voluntary Prekindergarten (VPK), therapy services that support developmental milestones, and individualized ABA services for children with autism. The Front Desk & Scheduling Specialist plays a key role as the first point of contact for families, delivering friendly customer service and administrative support. This position guides families through check-in and scheduling, manages EHR documentation, and coordinates therapy appointments to ensure smooth, efficient operations. At Easterseals Florida, we are committed to creating opportunities, strengthening communities, and making a meaningful difference every day.

What we offer:

• Ongoing Professional Development opportunities (live + on-demand)
• Comprehensive Medical, Dental, and Vision Plans
• Generous paid time off (Holidays, Vacation, Sick, and Personal Time)
• Employee Assistance Program for additional support
• Access to several Supplemental Insurance Policies
• 401(k) Retiring Savings Plan
• Easterseals Cares Wellness Program
• Strong focus on work-life balance
• Meaningful work with the chance to make a lasting community impact

A Snapshot of What You’ll Do

• Welcome clients and manage front desk check-in, ensuring accurate EHR documentation
• Answer and route incoming calls professionally
• Schedule therapy evaluations and ongoing appointments across OT/PT/ST services
• Coordinate schedule changes, cancellations, and makeup sessions
• Communicate with families, therapists, and staff regarding appointments and updates
• Monitor attendance, follow up on no-shows, and reinforce attendance policies
• Maintain accurate client records, demographics, and schedules in the EHR system
• Process co-pays, confirm appointments, and notify clinicians of arrivals
• Assist with discharge coordination and documentation
• Support daily office operations, including opening/closing and maintaining a clean, safe environment
• Provide backup administrative and medical records support as needed

Qualifications:

• Miniimum of a High School diploma or equivalent
• Customer service and scheduling experience
• At least one year of office or administrative experience
• Outstanding interpersonal and customer service skills
• Strong phone and communication skills (verbal and written)
• Excellent organizational skills and ability to prioritize tasks
• Ability to maintain confidentiality and professionalism at all times
• Demonstrates flexibility, teamwork, and a collaborative mindset
• High level of integrity, discretion, and sound judgment
• Ability to meet our approved driver qualifications in order to drive your personal vehicle, as required, for program-related needs (minimum age of 21 and good driving history)

Easterseals Florida has been rated a Great Place to Work (2020 - 2025) by our employees! We provide services daily that are leading the way to 100% equity, inclusion and access for people living with disabilities, families and communities. Working at Easterseals is more than just a job - it's an opportunity to be part of something bigger! If you want to translate your talent, your passion, and your commitment to help people with disabilities, families and the community, you might be exactly what we are looking for.

Easterseals Florida is a Drug Free Workplace (DFWP).

Easterseals Florida is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.

Easterseals Florida is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact our HR department at [phone], [e-mail], 2010 Crosby Way, Winter Park, FL 32792.

Under the directive of Florida House Bill 531, our organization utilizes the Care Provider Background Screening Clearinghouse. More information regarding the background screening requirements for this position can be found on the Florida HealthSource Background Screening website or at this specific link: https://info.flclearinghouse.com.