Front Desk Sales Associate Full Time and Part Time

The NOW North Scottsdale; Scottsdale (AZ); On-site; USD 22,041 - 24,796; Full time

Benefits offered by this job

Free food & snacks

Bonus based on performance

Employee discounts

Job summary

The NOW North Scottsdale is seeking an Experience Guide to provide exceptional guest services, manage appointments, and promote membership sales. The ideal candidate enjoys working in a fast-paced environment and excels in communication and problem-solving.

The role includes greetings, reservations, and handling guest queries, ensuring a welcoming atmosphere. A starting salary of $16–$18 per hour, performance bonuses, and a range of employee benefits, including flexible hours and discounts, are offered.

Qualifications

• Sales and service-related experience preferred.
• Ability to be efficient and detail-oriented in a fast-paced environment.
• Must have enthusiasm and possess excellent guest service skills.

Responsibilities

• Provide top-level service for guests and team members.
• Warmly greet and check in guests.
• Actively drive enhancement, membership, and gift card sales.

Skills

Sales experience

Excellent guest service skills

Communication skills

Problem-solving skills

Detail-oriented

Job description

Benefits

• Free food & snacks
• Bonus based on performance
• Employee discounts

WHAT EMPLOYEES VALUE ABOUT THE NOW

• Starting salary $16 - $18
• Commission and bonus pay
• One free massage a month
• Discount massages for family members
• Team member referral bonus
• Excellent Medical, Dental, and Vision plans for all employees
• 401k Retirement Plan
• Substantial discounts on products
• Surprise lunches
• Daily coffee, tea, and snacks provided

Schedule / Expected Work Hours

• Ability to work flexible hours, including evenings, weekends, holidays
• Hours of operation Sunday - Thurs 8:00 am - 8:30 pm, Fri - Sat 8:00am - 9:30pm
• Pop Up Events : Varied hours

Job Summary

The Experience Guide is responsible for the guest experience, selling enhancements and memberships, maintaining the reception area, and ensuring the seamless daily operations of the boutique. This includes but is not limited to greeting and assisting guests regarding services and products, booking appointments, promoting memberships, customizing the guest’s massage, and handling payment for services performed.

Responsibilities

• Provide top-level service for guests and team members.
• Warmly greet and check in guests.
• Actively drive enhancement, membership, and gift card sales by passionately educating guests about our services, memberships, and retail offerings.
• Accurately and effectively book, edit, and cancel massage appointments.
• Open/close the boutique each day according to standard operating procedures.
• Resolve guest issues.
• Ensure guest areas are maintained to standard.
• Maintain a positive attitude and contribute toward a healthy & happy workplace.
• Collaborate with the leadership team to ensure best practices and foster innovation.

Qualifications

• Sales and service-related experience preferred.
• Ability to be efficient and detail-oriented in a fast-paced environment.
• Must have enthusiasm and possess excellent guest service skills.
• Strong communication skills including actively listening, empathizing, and being the subject matter expert for all things The NOW
• Enjoy working with people and possess a friendly and outgoing personality.
• Possesses problem-solving and troubleshooting skills.
• Must be a team player.

Company Overview

The NOW Massage was designed as an oasis to disconnect from the outside world and reconnect within. The NOW Massage’s goal is to offer high-quality, customizable massage services without the time commitment and cost of a traditional spa. The NOW Massage’s interiors have been recognized by the press and influencers for its elevated aesthetic, inspired by exotic destinations from around the world. With boutiques currently open from coast to coast and steady expansion on the horizon, The NOW Massage is looking forward to bringing its thoughtfully crafted menu, healing products, and signature design to cities all over the United States. For more information, please visit thenowmassage.com.

Company Values

Brand Truths

LIVE IN THE NOW

Be Present. Take time to recharge and reconnect within.

KINDNESS IS MAGIC

Positive energy always. Create a circle of warmth and compassion from welcoming guests to giving back to your community.

CARE FOR THOSE WHO CARE FOR OTHERS

Foster an environment where team members feel valued, recognized, and rewarded.

AUTHENTICITY ALWAYS

Open and transparent communication with our inner circle and guests.