Front Desk Representative

Fred Astaire Dance Studios; Peoria (IL); On-site; USD 35,000 - 50,000; Full time

Job summary

Fred Astaire Dance Studios is hiring a Customer Support Representative to enhance client experience through strong customer service. This role involves greeting students, managing inquiries, and ensuring organizational efficiency. Join a vibrant dance community where your efforts help transform lives through dance.

Benefits

401(k)

Dental insurance

Health insurance

Health savings account

Paid time off

Vision insurance

Responsibilities

• Greet students and answer questions about their accounts.
• Help keep information organized for management and team success.
• Build rapport with potential clients.

Skills

Outstanding customer service skills

Responsive

Flexible

High level verbal and written communications skills

Exemplary planning and time management skills

Ability to prioritize daily workload

Exceptional follow-through

Tools

MS Office

Job description

We are growing! Fred Astaire Dance Studios is excited to be adding to our team. We are currently hiring for a Customer Support Representative. Do you enjoy making others smile, helping those around you, staying organized, and being part of a fast-paced environment? If so, then we may have an opportunity for you.

This role is of crucial importance to our clients, team members, and studio experience. Daily, you will greet students and answer questions about their accounts and studio activities. You will also help keep information organized to best help management and team members succeed. A love of people and building rapport will be a must as you talk to possible new clients and share with them how we can improve the quality of their life through dance. We know this won't be for everyone, but if this sounds like an excellent fit for you, please apply quickly as we are looking to hire this new team member as soon as possible.

Who we are:

Enriching lives – physically, mentally, emotionally & socially, through the positive, transforming power of dance.

Fred Astaire Dance Studios is the leader in ballroom dance instruction across the country and around the world. Founded in 1947 with one studio on Park Avenue in Manhattan, we have grown our franchise network to 180 dance studio locations serving over 25,000 students! We are a global family, proudly honoring the legacy of Mr. Fred Astaire, committed to pursuing excellence in life through dance.

We welcome everyone interested in starting their dance journey because we believe that dance is for everybody and every BODY! People ask, "Why do students stay with Fred Astaire Dance Studios?" It is because of the atmosphere of kindness, warmth, and care given and received at every location. It's what our students tell us they notice from the first time they step inside our studio – energy, and a sense of "FADS community" that is welcoming, supportive and FUN!

Fred Astaire Dance Studios has something for everyone. We offer group and private lessons, choreograph wedding dances or prepare the happy couple and wedding party for the big day, provide opportunities to perform in beautiful venues, host local parties for dance practice and camaraderie. In addition, we host an average of 35 spectacular branded National, Inter-Regional, and Regional Dance Competitions annually, giving our students and professionals opportunities to compete in various categories.

Skills

• Outstanding customer service skills
• Responsive, flexible, and accountable
• Outcome focused
• High level verbal and written communications skills
• Exemplary planning and time management skills
• Excellent knowledge of MS Office
• Ability to prioritize daily workload
• Exceptional follow-through

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Health savings account
• Paid time off
• Vision insurance