Front Desk Representative

SMART Pain Management, LLC; Owings Mills (MD); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Health benefits

PTO 96 hours first year

401(k) with employer match

Holidays

Disability insurance

Life/AD&D

Employee Assistance Program

Voluntary benefits

Job summary

SMART Pain Management, LLC is seeking a Front Desk Representative to ensure smooth patient flow from arrival to departure. You will collect demographic and insurance information, register patients, and enter data into the EMR to support accurate scheduling and billing.

The role requires excellent customer service and the ability to work with clinical staff in a fast-paced environment. Responsibilities include handling payments, scheduling follow-up visits, assisting with Phreesia tablets,

Qualifications

• High School diploma or equivalent required.
• Proficient with Internet and MS Office software.
• Excellent written and oral communication, with strong customer service.
• Ability to establish effective working relationships with staff and the public.
• Ability to work independently and in a team, multi-task, and prioritize.
• Strong attention to detail and organizational skills.
• Ability to follow verbal and written instructions and maintain confidentiality.
• Flexible schedule with tolerance for stressful situations.
• Professional demeanor and appearance at all times.
• Experience with EMR systems and medical terminology is preferred.

Responsibilities

• Facilitates patient check-in and check-out with accurate data entry into EMR.
• Collects and verifies demographic, insurance and financial information.
• Collects co-pays and reconciles money daily.
• Schedules follow-up appointments per insurance guidelines.
• Assists patients with Phreesia tablets and forms.
• Answers routine inquiries and screens calls for appropriate personnel.
• Makes appointments via phone, portal, and in person.
• Maintains cleanliness of patient waiting area and supports team.
• Ensures required paperwork (referrals, IDs, insurance cards) are present.
• Participates in trainings and in-services as required.

Skills

Communication skills

Customer service

MS Office suite

Attention to detail

Organization

Multitasking

Problem solving

Team player

Flexibility

Professional appearance

Education

High School diploma or equivalent

Associate’s degree (preferred)

Tools

EMR software

Phreesia tablets

Internet

MS Word/Excel/PowerPoint/Outlook

Job description

The Front Desk Representative facilitates the flow of patient information across the continuum of care, including data collection of insurance demographics when a patient arrives at the practice site. Performs duties necessary to ensure patients are scheduled, checked in, and checked out an accurate and timely manner. Performs patient registration, patient financial services and data entry, greeting and referring patients, answering routine/administrative inquiries, and general office support activities as appropriate.

Essential Duties and Responsibilities:

• Perform job in accordance with Company Mission, vision and goals.
• Provides exceptional customer service to patients and their families.
• Exercises confidentiality in all areas, abiding by HIPAA rules and regulations.
• Collects and verifies all demographic, Insurance and Financial information and enters information into Electronic Medical Record (EMR).
• Assists patients with Phreesia tablets and medical forms, as necessary.
• Collects co-pays, co-insurances, deductibles and past due balances for all patients. Performs daily reconciliation of all money collected.
• Processes patient intake forms and schedules follow up appointments through EMR.
• Schedules follow up appointments in accordance with insurance guidelines.
• Organizes and performs work effectively and efficiently and demonstrates standards of performance ownership, teamwork, communication, compassion) that support patient satisfaction and principles of service excellence.
• Ensures all necessary paperwork and documentation (i.e.: referrals, ID, insurance cards, etc.) are up to date and present at the time of service.
• As needed, handles phone inquiries from patients and others, screens calls to ascertain nature and urgency of inquiry and refers callers to the appropriate personnel.
• Makes appointments via telephone, patient portal and in-person.
• Responsible for copying, barcoding, and scanning medical records, as needed.
• Responsible for maintaining cleanliness of patient waiting area.
• Participate in and complete all required trainings and in-services.
• Performs other duties as assigned.

Minimum Qualifications:

• High School Diploma, or equivalent.
• Must have knowledge of Internet and Microsoft Office software (MS Word, MS Excel, MS PowerPoint, MS Outlook).
• Must have excellent written and oral communication skills, including exceptional customer service.
• Must be able to establish and maintain effective working relationships with doctors, clinical staff, other co-workers and the public.
• Must be able to work individually as well as within a team.
• Must be able to accurately collect and maintain money.
• Must be able to follow both verbal and written instructions.
• Must be able to work a flexible schedule.
• Must be able to respond with patience and understanding during stressful conditions related to patient health and emergent situations.
• Must be able to multi-task and prioritize.
• Must demonstrate extreme attention to detail.
• Must possess strong organization skills.
• Must be able to problem solve and use reasoning.
• Must be able to meet predefined quality standards.
• Must maintain and project a professional attitude and appearance at all time.
• If working in an ASC, must provide proof of influenza vaccination annually (must wear a procedure mask if refusing the flu vaccine).
• If working in an ASC, must complete two (2)-step PPD.
• Must complete all regulatory competencies in accordance with working in the ASC.
• Must have a working knowledge of the healthcare field and medical specialty, as well as medical terminology.
• All staff are expected to have a strong desire to provide excellent customer service; to comply with the rules and regulations of those organizations to which we are accountable; to have high ethical and professional standards of conduct; and to have an attitude of wanting to continuously improve their own professional performance.

Preferred Qualifications:

• Associate’s Degree from an accredited college or university.
• One (1) year of prior experience working with an Electronic Medical Record (EMR).

Driving/Travel:

The employee must have reliable transportation. Travel for this position may be required up to 25%. While the primary workplace may be closest to the employee’s home, work assignments could be in any of the Company’s locations.

Compensation and Benefits:

• Pay Range: $17.00/Hr - $19.00/Hr
• PTO: Up to 96 hours in first year (pro-rated based on start date)
• Holidays: 7 (New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Day After Thanksgiving, Christmas Day)
• Retirement: 401(k) with employer match
• Health Benefits: Medical (single and family), Dental (single and family), Vision (single and family)
• Other Company-Paid Benefits: Short-Term Disability, Long-Term Disability, Basic Life/AD&D, Employee Assistance Program
• Other Voluntary Benefits: Voluntary Life, Accident, Critical Illness, Hospital Indemnity
• Other Compensation: This position is non-exempt (hourly) and eligible for overtime pay in accordance with applicable law. Overtime is not guaranteed. This position is not eligible for bonus, commission, incentive, or shift differential pay.