Front Desk Representative

Pride Health; Ocala (FL); On-site; USD 24,452; Part time

Benefits offered by this job

Comprehensive healthcare coverage

401(k) retirement savings

Employee assistance program

Job summary

A healthcare staffing agency is seeking an Entry Phlebotomist I/CSR for a 4-month assignment in Ocala, FL. This role involves supporting patient check-ins, assisting with procedures, and providing excellent patient care. The position is ideal for someone eager to learn phlebotomy with training provided. Daily responsibilities include greeting patients, managing the lobby, and ensuring documentation accuracy. The pay rate is $17.75 per hour, and candidates should have a high school diploma and customer service experience.

Qualifications

• 1–2 years of client-facing customer service experience required.
• No prior phlebotomy experience necessary as training will be provided.
• Reliable transportation is required for commuting.

Responsibilities

• Greet and assist patients upon arrival.
• Manage patient check-ins and maintain a clean front desk area.
• Learn and develop phlebotomy skills for specimen collection.

Skills

Client-facing customer service experience

Basic keyboarding/data entry skills

Dependable and punctual

Passion for helping others

Education

High school diploma or equivalent

Job description

Pride Health is hiring a ENTRY Phlebotomist I/CSR to support our client’s medical facility in the Ocala FL 34471 location. This is a 4-month assignment with the possibility of a contract-to-hire opportunity, and it's a great way to start working with a top-tier healthcare organization!

Location: Ocala FL 34471

Duration: 4 Months+

Pay rate: $17.75 per hour

Schedule: Mon-Fri 5:30 AM - 2:30 PM, rotational Saturdays

*The salary is determined by an individual\'s level of experience, as well as any relevant licenses and certifications they may hold.

About the Role

We’re seeking a Patient Services Representative I (PSR I) to join our healthcare team. This entry-level position is ideal for someone who is passionate about providing excellent patient care and eager to grow into a career in phlebotomy.

As the first point of contact for patients, you’ll play a vital role in creating a welcoming, professional, and compassionate environment. You’ll assist patients during check-in, answer questions, maintain the integrity of the waiting area, and support phlebotomy staff as needed. Over time, you’ll be trained in phlebotomy to expand your skills and advance your career in healthcare.

Key Responsibilities

• Greet and assist patients upon arrival, ensuring a friendly and supportive experience.
• Manage patient check-ins via kiosk or tablet, addressing any concerns with care and accuracy.
• Maintain a clean, organized, and professional front desk and lobby area.
• Learn and develop phlebotomy skills to assist with specimen collection when needed.
• Once trained, perform specimen collection and processing following established procedures.
• Ensure accuracy and confidentiality in all patient interactions and documentation.
• Support daily operations, adhering to schedules, safety protocols, and quality standards.
• Represent the organization positively to patients, colleagues, and the public.

Qualifications

Education:

• High school diploma or equivalent (required)

Experience:

• 1–2 years of client-facing customer service experience (e.g., retail, hospitality, healthcare, etc.) (required)
• No prior phlebotomy experience necessary — training provided
• Basic keyboarding/data entry skills required

Ideal Candidate

• Has a strong passion for helping others and delivering excellent service
• Is dependable, punctual, and maintains a professional demeanor
• Eager to learn new skills, especially phlebotomy
• Can multitask and stay calm under pressure
• Has reliable transportation and lives within a 20–25 minute commute of the worksite

• Reliable transportation is required (public transit or rideshare is not considered reliable).
• Must be punctual and available for scheduled shifts. Excessive absenteeism or tardiness may result in termination.
• This is a “Front of House” position with growth opportunities in phlebotomy.
• Candidates not interested in learning phlebotomy should not apply.

If you’re looking for a meaningful entry point into the healthcare field with training and growth opportunities, we encourage you to apply!

Benefits & About Pride Health

Pride Global offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance, and employee discounts with preferred vendors.

About Pride Health

Pride Health is Pride Global\'s healthcare staffing branch, providing recruitment solutions for healthcare professionals and the industry at large since 2010.

As a minority-owned business that delivers exceptional service to its clients and candidates by capitalizing on diverse recruiting, account management, and staffing backgrounds, Pride Health\'s expert team provides tailored and swift sourcing solutions to help connect healthcare talent with their dream jobs. Our personalized approach within the industry shines through as we continue cultivating honest and open relationships with our network of healthcare professionals, creating an unparalleled environment of trust and loyalty.

Equal Employment Opportunity Statement

As a certified minority-owned business, Pride Global and its affiliates - including Russell Tobin, Pride Health, and Pride Now - are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.