Front Desk Representative

HANNA PROFESSIONAL LLC; Nevada (IA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive salary

Flexible Schedule

Great work-life balance

Paid time off

Ongoing training

Employee Discount

Job summary

HANNA PROFESSIONAL LLC seeks an experienced Front Desk Representative for our ophthalmology practice. The ideal candidate will verify insurance benefits, collect copays and balances, schedule appointments, and deliver outstanding customer service in a fast-paced medical setting.

Strong multitasking, attention to detail, and professionalism are essential as you greet patients, check them in and out, manage demographics and insurance data, and coordinate with providers to maintain smooth patient

Qualifications

• Two or more years of experience as a receptionist or similar role.
• Excellent communication skills with a commitment to customer service.
• Familiar with computers and scheduling software.

Responsibilities

• Greet patients and provide exceptional customer service.
• Check patients in and out efficiently.
• Verify insurance eligibility and benefits.
• Collect copays, deductibles, coinsurance, and outstanding balances.
• Schedule and confirm appointments.
• Answer high-volume phone calls and assist patients.
• Enter and update patient demographics and insurance information.
• Scan and upload insurance cards, referrals, and medical records.
• Coordinate with providers and staff to ensure smooth patient flow.
• Maintain accuracy while working in a fast-paced environment.

Skills

Customer service

Communication

Multi-tasking

Scheduling software

Tools

Scheduling software

Job description

Job Description

Job Description

Benefits/Perks

• Competitive salary
• Flexible Schedule
• Great work-life balance
• Paid time off
• Ongoing training
• Employee Discount

Job Summary

We are seeking an experienced Front Desk Representative to join our busy ophthalmology practice. The ideal candidate must have experience verifying insurance benefits, collecting copays and balances, scheduling appointments, and providing excellent customer service in a fast-paced medical environment. This position requires strong multitasking skills, attention to detail, and the ability to work efficiently while maintaining a positive and professional attitude.

Responsibilities

• Greet patients and provide exceptional customer service
• Check patients in and out efficiently
• Verify insurance eligibility and benefits
• Collect copays, deductibles, coinsurance, and outstanding balances
• Schedule and confirm appointments
• Answer high-volume phone calls and assist patients with questions
• Enter and update patient demographics and insurance information
• Scan and upload insurance cards, referrals, and medical records
• Coordinate with providers and staff to ensure smooth patient flow
• Maintain accuracy while working in a fast-paced environment

Qualifications

• Two or more years of experience as a receptionist or similar role is preferred
• Excellent communication skills with a commitment to customer service
• Strong work ethic and positive attitude
• Familiar with computers and scheduling software
• Excellent multi-tasking skills