Front Desk Representative

Jax Spine and Pain Center; Jacksonville (FL); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Competitive pay

Health insurance

401(k) with company match

PTO

Paid holidays

Employee Assistance Program

Job summary

Jax Spine & Pain Centers is seeking a friendly Front Desk Representative to welcome patients and support daily front office operations in a fast-paced pain management practice.

You will handle patient registration, appointments, insurance verification, payments, and communications, while maintaining confidentiality and collaborating with clinical staff to ensure efficient patient flow.

Qualifications

• High school diploma or equivalent.
• Minimum of one year of customer service experience.
• Medical office experience preferred.
• Knowledge of medical terminology and patient registration preferred.
• Experience with EMR systems preferred.

Responsibilities

• Greet patients and visitors warmly and professionally.
• Schedule appointments, answer calls, and route messages accordingly.
• Check in/out patients; verify demographics and insurance information.
• Collect co-pays and other payments; issue receipts and reconcile transactions.
• Maintain accurate patient records in the EMR system.
• Verify insurance eligibility and assist with referrals and prior authorizations.
• Respond to patient portal messages and emails promptly.
• Coordinate with providers to ensure smooth patient flow.
• Maintain a clean and organized reception area.
• Handle document scanning, filing, and HIPAA compliance.

Skills

Customer service

Multitasking

Office software

Verbal & written communication

Team collaboration

Education

High school diploma

Tools

EMR systems

Microsoft Office

Job description

Join Our Team!

Jax Spine & Pain Centers is seeking a friendly, compassionate, and customer-focused Front Desk Representative to join our growing team. As the first point of contact for our patients, you will play an essential role in creating a welcoming experience while supporting the daily operations of our busy pain management practice. If you enjoy helping others, thrive in a fast-paced environment, and take pride in delivering exceptional customer service, we encourage you to apply.

Position Summary:

The Front Desk Representative serves as the first point of contact for patients at our pain management practice. This position is responsible for creating a welcoming and professional experience while managing front office operations, including patient registration, appointment scheduling, insurance verification, payment collection, and telephone communications. The Front Desk Representative maintains accurate patient records, protects patient confidentiality, and collaborates with clinical staff to ensure efficient patient flow. A compassionate, patient-centered approach, exceptional customer service, and strong organizational skills are essential to providing outstanding care to patients living with chronic pain.

Essential Responsibilities:

• Greet patients and visitors in a warm, courteous, and professional manner.
• Answer incoming telephone calls, schedule appointments, and route calls and messages appropriately.
• Check patients in and out while verifying demographic, insurance, and registration information.
• Collect co-pays, deductibles, outstanding balances, and other patient payments; issue receipts and reconcile transactions as required.
• Maintain accurate patient records in the electronic medical record (EMR) system.
• Verify insurance eligibility and benefits; assist with referrals and prior authorizations as needed.
• Respond promptly to patient portal messages, emails, and other patient inquiries.
• Coordinate with providers and clinical staff to facilitate efficient patient flow and appointment scheduling.
• Maintain a clean, organized, and professional reception and waiting area.
• Scan, file, fax, and upload documents while ensuring compliance with HIPAA and organizational policies.
• Perform other administrative duties as assigned.

Qualifications:

• High school diploma or equivalent.
• Minimum of one (1) year of customer service experience required; medical office experience preferred.
• Previous front desk experience in a medical practice strongly preferred.
• Knowledge of medical terminology, insurance verification, referrals, and patient registration processes preferred.
• Experience using electronic medical records (EMR) systems is preferred.
• Proficiency in Microsoft Office and standard office equipment.
• Excellent verbal and written communication skills.
• Strong organizational skills with the ability to multitask and prioritise responsibilities.
• Professional appearance and demeanour with a commitment to providing exceptional customer service.
• Ability to work effectively both independently and as part of a team.

What We Offer:

• Competitive compensation based on experience and qualifications
• Medical, Dental, and Vision Insurance
• 401(k) with Company Match
• Paid Time Off (PTO)
• Paid Holidays
• Employee Assistance Program (EAP)
• Company-Paid Life Insurance
• Opportunities for professional growth and career advancement
• Supportive, collaborative team environment