Front Desk Receptionist

Talentify; Marion (NC); On-site; USD 19,000 - 23,000; Full time

Benefits offered by this job

Health Insurance

Life Insurance

Disability Insurance

401(k) Plan with Company Match

Employee Discount Program

Paid Time Off (PTO)

Paid Holidays

Job summary

US Foot & Ankle Specialists is seeking a friendly, dependable Medical Front Desk Receptionist to join our busy healthcare team. You will be the first point of contact for patients, creating a positive experience while supporting day‑to‑day office operations.

Greet patients, answer phones, schedule appointments, register new patients, verify insurance, handle payments, and maintain accurate records. The role requires a high school diploma and 2+ years of medical administrative experience, with

Qualifications

• High School Diploma or GED required.
• 2+ years of administrative support in a medical setting preferred.
• Knowledge of health insurance processes and CPT/ICD-10 coding preferred.
• Excellent customer service and interpersonal skills.
• Strong communication and problem-solving abilities.
• Ability to maintain confidentiality and HIPAA compliance.

Responsibilities

• Greet patients upon arrival and address questions and concerns.
• Answer calls, provide information, transfer calls, and take messages.
• Schedule appointments and manage provider calendars.
• Register patients and update demographics and financial information.
• Verify insurance eligibility and pre-authorizations for next-day appointments.
• Maintain patient records and process payments and deposits.
• Review billing claims and assist with denials and follow-ups.
• Support office tasks and projects as needed.

Skills

Customer service

Communication

Multi-tasking

HIPAA compliance

Teamwork

Problem solving

Attention to detail

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

US Foot & Ankle Specialists is looking for a friendly, dependable Medical Front Desk Receptionist to join our team. If you enjoy helping people, staying organized, and working in a busy healthcare environment, we'd love to meet you!

As the first point of contact for our patients, you'll play an important role in creating a positive patient experience while supporting the day-to-day operations of the medical office.

Essential Functions/Responsibilities (other duties may be assigned):

• Greet patients upon arrival and address questions and concerns
• Answer incoming calls, provide information, transfer calls, and take messages as needed
• Schedule appointments and manage multiple provider calendars
• Register new patients and update existing patient demographics and financial information
• Facilitate patient flow by notifying providers of arrivals, monitoring delays, and communicating updates to patients and staff
• Maintain and update patient records through data entry, faxing, and scanning
• Collect payments, including deductibles, coinsurance, balances, copays, and sales of OTC items
• Review and update accounts receivable/payable changes since prior visits
• Maintain an accurate log of orthotics received; contact patients for follow-ups and schedule appointments accordingly
• Monitor office supply inventory, place orders, and coordinate equipment maintenance and service
• Verify insurance eligibility, referrals, and authorizations in preparation for next-day appointments
• Prepare and process daily reports, deposit slips, and upload financial records to shared files
• Review billing claims and denials; gather required information from providers or patients to resolve issues
• Support additional office tasks and projects as needed

Required Skills and Experience:

• High School Diploma or GED equivalent
• 2+ years of administrative support experience in a medical environment preferred
• Knowledge of health insurance processes, including pre-authorization, insurance verification, medical terminology, CPT codes and ICD-9/ ICD-10 coding preferred
• Excellent customer service and interpersonal skills
• Strong communication, multi-tasking, and problem-solving skills
• Ability to thrive in a fast-paced and demanding work environment
• Strong attention to detail and a commitment to achieving high levels of patient satisfaction
• Ability to maintain confidentiality and uphold HIPAA compliance at all times
• Sound judgment and discretion in handling sensitive information
• Team-oriented mindset, flexibility, and a willingness to learn
• Ability to travel between local office locations, as needed
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and general computer systems

Benefits Offered:

• Health Insurance (Single & Family plans available)
• Life Insurance
• Disability Insurance
• 401(k) Plan with Company Match
• Employee Discount Program
• Paid Time Off (PTO)
• Paid Holidays

Physical Requirements:

The physical demands described here represent those required to perform essential job functions. Reasonable accommodation may be made for individuals with disabilities. While performing this role, the employee must regularly:

• Sit, talk, hear, and use hands to write, type, or operate office equipment
• Occasionally reach with hands and arms; climb, balance, stoop, kneel, crouch, crawl, and smell
• Perform repetitive motions, including reaching overhead and typing
• Lift up to 50 pounds occasionally and carry objects weighing up to 25 pounds
• Maintain peripheral vision, depth perception, and focus adjustments

Qualifications

Behaviors

Preferred

Enthusiastic:Shows intense and eager enjoyment and interest

Innovative:Consistently introduces new ideas and demonstrates original thinking

Detail Oriented:Capable of carrying out a given task with all details necessary to get the task done well

Functional Expert:Considered a thought leader on a subject

Thought Provoking:Capable of making others think deeply on a subject

Team Player:Works well as a member of a group

Dedicated:Devoted to a task or purpose with loyalty or integrity

Motivations

Preferred

Peer Recognition:Inspired to perform well by the praise of coworkers

Entrepreneurial Spirit:Inspired to perform well by an ability to drive new ventures within the business

Ability to Make an Impact:Inspired to perform well by the ability to contribute to the success of a project or the organization

Growth Opportunities:Inspired to perform well by the chance to take on more responsibility

Job Security:Inspired to perform well by the knowledge that your job is safe

Flexibility:Inspired to perform well when granted the ability to set your own schedule and goals

Financial:Inspired to perform well by monetary reimbursement

Goal Completion:Inspired to perform well by the completion of tasks

Work-Life Balance:Inspired to perform well by having ample time to pursue work and interests outside of work

Self-Starter:Inspired to perform without outside help

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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