Front Desk/Receptionist

BODYROK; Lawrence Township (NJ); On-site; USD 19,286 - 24,796; Part time

Benefits offered by this job

401(k)

Employee discounts

Competitive salary

Job summary

BODYROK, located in Lawrence Township, is seeking a Studio Advisor to enhance member experiences and boost sales through exceptional customer service. You will greet guests, manage memberships, and ensure a welcoming studio atmosphere.

The ideal candidate is enthusiastic, organized, and has a passion for fitness. Join us in helping members achieve their wellness goals while enjoying competitive pay and a supportive work environment.

Qualifications

• 1-2 years of customer service or sales experience preferred.
• Competitive drive to succeed in commission sales and performance‑based culture.
• Strong communication skills in both oral and written.

Responsibilities

• Greet all incoming members and guests.
• Create new business through member promotions and referrals.
• Tour potential members through the studio.

Skills

Customer service skills

Sales techniques

Communication skills

Organizational skills

Education

High School Diploma or GED

Tools

MindBody software

Job description

Benefits

• 401(k)
• Competitive salary
• Employee discounts

Job Summary

BodyRoK offers high‑intensity, low‑impact Pilates workouts that tone, sculpt, and redefine your body and mind in just 45 minutes! BodyRoK is a rapidly growing company looking for like‑minded fitness enthusiasts. We are committed to helping people—team members and members alike—become the best version of themselves. We are looking for committed and dedicated individuals to help grow our business so that we can share the promise of BodyRoK with more people.

The Studio Advisor provides customer service support to studio members and guests and supports the instructors in creating an overall positive environment for our community. As a Studio Advisor, you’ll generate revenue by developing relationships with potential, new, and existing members to increase membership enrollment and package purchases.

Essential Duties & Responsibilities

• Member and Guest Check‑in Compliance
  • Greet all incoming members and guests
  • Ensure all check‑in procedures are followed
  • Thank guests for coming as they exit
• Sales
  • Create new business internally through member promotions, referrals, and inquiries
  • Promote specials to current and future guests
  • Reach out to existing and potential members via email for sales opportunities
  • Reconcile and report all incoming and outgoing transitions
  • Successfully attain personal sales revenue targets
• Customer Service & Operations
  • Tour potential members through the studio and connect guests to the facility, equipment, services, and amenities
  • Handle member service issues including change of address, electronic funds setup or change, and questions regarding billings and payments
  • Update Supply Request Log and Maintenance Log (depending on the issue)
  • Promote and sell merchandise
  • Keep the front desk area and entryway clutter‑free, orderly, and clean
  • Perform general cleaning duties to include hourly bathroom room and studio checks
  • Follow up with members who have enrolled to ensure we are exceeding expectations
  • Provide the highest level of customer service possible when communicating and interacting with guests

Qualifications

• 1-2 years of customer service or sales experience preferred
• 1-2 years MindBody software experience preferred
• Competitive drive to succeed in commission sales and performance‑based culture
• Excellent customer service skills
• Knowledge of sales practices and techniques
• Independent, self‑starter with strong organizational skills
• Basic computer skills
• Strong communication skills in both oral and written
• Organized and detail‑oriented
• Friendly, warm, compassionate, and welcoming personality
• Easy to talk to and comfortable around new people
• Must be available to work at least 2 weekend days per month (e.g., 1 Saturday and 1 Sunday, 2 Saturdays, or 2 Sundays)

Certifications / Educational Requirements

• High School Diploma or GED required

Physical Requirements

• The employee occasionally sits, walks, kneels, and reaches with hands and arms
• Ability to lift and/or move up to 25 lbs.

Work Environment

• While performing the duties of this job, regular exposure to moving mechanical parts
• The noise level in the studio environment is loud
• Must be comfortable interacting with people and making them feel welcome

Compensation: $14.00 - $18.00 per hour

BodyRoK offers high‑intensity, low‑impact workouts that tone, sculpt and redefine your body and mind in just 45 minutes! We are a rapidly growing company looking for fitness enthusiasts who are organized, problem‑solvers, demonstrate excellent interpersonal skills, and have a passion & excitement for our brand. We are seeking enthusiastic, service‑oriented, hardworking individuals to work in our fast‑paced studios. Let’s ROK!