Front Desk Receptionist

Centers For Advanced Orthopaedics, LLC; Germantown (MD); Hybrid; USD 25,000 - 32,000; Full time

Job summary

The Front Desk Receptionist at Centers For Advanced Orthopaedics, Germantown, MD, greets patients, answers inquiries, and coordinates daily administration of physicians and staff. Schedules appointments, maintains records, and ensures billing information is complete and accurate.

The role requires High school diploma, 2 years in medical office administration, proficiency with EMR and Windows office tools, strong communication and customer service, and professional demeanor in a fast-paced

Qualifications

• High school diploma or equivalent.
• 2+ years of medical office administrative experience preferred.
• Experience with computers and electronic medical records.
• Strong interpersonal and customer service skills with professionalism.
• Excellent written and spoken English.
• Proficient in Windows-based office technologies.

Responsibilities

• Greet patients in person and over the phone, and notify providers of patient arrivals.
• Maintain appointment schedules to optimize patient satisfaction and provider efficiency.
• Operate multiline telephone system and minimize hold times.
• Update and retrieve patient records to ensure accurate information.
• Verify financial records and collect patient charges while filing third-party claims.

Skills

Customer service

Interpersonal skills

Communication

English proficiency

Windows proficiency

Education

High school diploma or equivalent

2+ years medical office administrative experience

EMR experience

Windows-based office technologies

Tools

EMR software

MS Office

Job description

• Pay or shift range: $18 USD to $23 USD

  The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Description

Position Summary/Scope Of Responsibility

A small orthopaedic practice requires the assistance of a front desk receptionist for our Germantown, Maryland office. We are a division of The Centers for Advanced Orthopaedics LLC (CAO), one of the nation’s largest Orthopaedics practices, owned and operated by physicians, with over 60 locations across Maryland, Northern Virginia, and the District of Columbia. With approximately 2,000 employees, working in 28 Divisions, CAO is a growing business with revenues of approximately $250 Million. CAO is committed to be the Orthopaedics provider of choice for our patients; partner of choice for payors and health systems; and employer of choice by attracting and retaining a talented workforce.

The Front Desk Receptionist provides the first professional, knowledgeable, and caring impression for patients. The Front Desk Receptionist provides outstanding customer service by greeting patients promptly and in a welcoming manner, either in person or over the phone. Responsible for coordinating the daily administration of physicians, staff, visitors, and patients at a healthcare facility. The Front Desk Receptionist schedules appointments, answers patient inquiries, monitors stock and supplies, and ensures all patient information, including billing, is documented fully and accurately.

Primary Responsibilities - Front Desk Receptionist

• Creates a welcoming atmosphere by greeting and attending to patients upon arrival in person and over the phone and notifies providers of patient arrivals.
• Maintains appointment schedule in an efficient and accurate manner to avoid overlap and optimize patient satisfaction and provider schedules.
• Manages multiline telephone system efficiently and politely, minimizing hold time.
• Ensures availability of treatment information by retrieving and updating patient records.
• Verifies financial records and collects patient charges while filing and expediting third-party claims.
• Maintains office inventory and equipment by anticipating supply needs and expediting supply orders. Including maintaining reception area in a neat and orderly condition.
• Obtains patient identification and insurance information and assists patients with completing needed documentation, insurance information, and billing questions.
• Proactively communicates efficiently and collaboratively with providers, nurses, medical assistants, and any other related staff to ensure a team awareness of scheduling, patient details, and potential service delays.
• Opens and sorts office mail. Delivers outgoing mail to the post office daily.Participates in the medical office emergency routine when required. Summons ambulance or EMS and assists other staff members as needed.
• Performs all duties in compliance with local, state, federal laws, and CAO policies and guidelines.
• Performs other duties as assigned.

Required Education & Experience

• High school diploma or equivalent.
• At least 2 years of medical office administrative experience preferred.
• Experience and proficiency working with computers and electronic medical records.
• Strong interpersonal skills, including superior customer service skills and a high level of professionalism.
• Strong oral and written communication skills with excellent self-discipline and patience.
• Required to be proficient in Windows based office technologies.
• Must be able to read, write, speak, understand, and communicate in the English language.

Physical Demands

• Adequate hearing to perform duties in person and over telephone.
• Requires hand-eye coordination and manual dexterity needed to operate a keyboard, medical equipment, fax machine, scanner, photocopier, and telephone.
• Must be able to communicate clearly to patients in person and over the telephone.
• Visual acuity adequate to perform job duties, including reading materials from printed sources and computer screens.
• Visual acuity adequate to perform job duties, including visual examination of patient, as well as reading materials from printed sources and computer screens.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.