Front Desk Receptionist

Anne Arundel Dermatology; Annapolis (MD); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental & Vision insurance

Disability insurance

Life insurance

Paid time off

Paid holidays

Retirement savings

Employee discount on cosmetic services

Job summary

Anne Arundel Dermatology in Annapolis, MD is hiring a Front Desk Receptionist to support daily administrative operations and ensure a positive patient experience. Responsibilities include patient check-in/out, appointment scheduling, and payment processing.

The role requires strong customer service, attention to detail, and the ability to work a fixed schedule (Wed–Fri, 6:45am–3:30pm). Dermatology experience is a plus.

Qualifications

• Excellent customer service and communication are required.
• Strong attention to detail, organization, and time management.
• Ability to manage multiple tasks in a fast-paced environment.
• Knowledge of HIPAA standards is required.
• Experience with EMR/EHR systems is preferred.

Responsibilities

• Greet patients in a pleasant and professional manner.
• Screen calls, schedule appointments, and coordinate referrals.
• Take accurate and concise phone messages.
• Enter complete patient demographics when scheduling appointments.
• Update patient charts and ensure signatures are complete.
• Check patients in and out and balance payments.
• Assist with inventory and closing duties as assigned.

Skills

Customer service

Communication

HIPAA

EMR/EHR

Phone systems

Education

High school diploma or GED

Tools

EMR/EHR software

Multi-line phone system

Job description

Overview

We’re hiring a Front Desk Receptionist to join our outpatient dermatology practice in Annapolis, MD. This role plays an important part in creating a positive patient experience while supporting the day-to-day administrative operations of the office, including patient check-in and check-out, scheduling, payments, insurance information, and maintaining accurate patient records.

MUST be able to work Wednesday, Thursday, Friday from 6:45am-3:30pm

Why join Anne Arundel Dermatology?

At Anne Arundel Dermatology we give exceptional care - to our patients and to each other. We are committed to continual training and education for our physicians and staff. We are on top of the latest developments in dermatology including ongoing research, emerging treatments, new medications and prevention methods. You can find more than just a job with Anne Arundel Dermatology. We believe in providing our new associates with intensive hands‑on training and long‑term career growth opportunities from within.

Founded 50+ years ago with a mission to provide the highest quality and full spectrum of medical, surgical, and esthetic skin care services to each and every one of its patients, Anne Arundel Dermatology has assembled the finest group of dermatologists in the Mid-Atlantic and Southern states. With 300+ clinicians and 110+ locations in 7 states, we’re thriving, growing, and looking to add talented individuals to our team!

Pay range: $18-22/hr. depending upon experience

Responsibilities

• Greet patients in a pleasant and professional manner.
• Screen calls, schedule appointments, and coordinate referrals.
• Take accurate and concise phone messages.
• Enter complete patient demographics when scheduling appointments.
• Review patient charts to ensure required information and signatures are complete.
• Check patients in and out.
• Monitor patients in the reception area and communicate with them as needed.
• Collect patient payments.
• Update product inventory and fulfill inventory orders.
• Run end-of-day reports and balance payment totals when assigned closing duties.
• Distribute incoming reports and correspondence to patient charts.
• Ensure phone messages, faxes, and interdepartmental communications are addressed in a timely manner.
• Treat patients with dignity, empathy, and professionalism.
• Assist other staff as needed.
• Perform other duties as assigned by management.

Qualifications

• Excellent customer service and communication skills.
• Strong attention to detail, organization, and time management.
• Ability to manage multiple tasks in a fast-paced environment.
• Knowledge of HIPAA standards.
• Experience using electronic medical records (EMR/EHR) preferred.
• Comfortable using multi-line phone systems and standard office equipment.
• Ability to work effectively both independently and as part of a team.
• Flexibility to travel to and provide coverage at nearby practice locations as needed.

You’ll Thrive in This Role If You:

• Enjoy creating a welcoming and positive experience for patients.
• Communicate clearly and professionally with patients and team members.
• Work well in a fast-paced, team-oriented environment.
• Are proactive, dependable, and willing to jump in where needed.
• Take pride in accuracy, organization, and attention to detail.

Licensure/Certifications/Education

Education & Experience:

• High school diploma or GED required.
• At least 2 years of experience in a customer-facing or customer service role required.
• 1-3 years of recent experience as a Medical Receptionist in a clinical or surgical setting preferred.
• Previous dermatology experience preferred.

Physical Requirements:

• Sitting, some standing, stooping and reaching.
• Manual dexterity sufficient to operate a keyboard.
• Correctable vision to 20/20 and hearing within a normal range for telephone contacts.
• Lifting and carrying up to 30 pounds.

Benefits are offered to employees working 30+ hours per week:

• Medical, Dental & Vision insurance – effective 1st of the month after date of start
• Short-term and long-term disability, Voluntary life (employee, spouse, and child), Critical Illness, and Hospital Indemnity – Effective the 1st of the month following date of hire
• Company provided Basic Life/AD&D insurance
• Paid time off
• Paid holidays
• Retirement Savings account
• Employee discount on cosmetic services and products