Front Desk Patient Specialist - Float

CORA Physical Therapy; Jacksonville (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive Pay

Generous PTO

Full Benefits

401(k) Program

Tuition Reimbursement

Professional Development

Tech Tools

Job summary

CORA Physical Therapy is seeking a Patient Services Coordinator to join our multi-site team in the Jacksonville area. You will be the first point of contact for patients, greet and assist them, schedule visits, verify insurance, collect co-pays, and support physicians and clinical staff with patient flow.

The role emphasizes empathy, excellent communication, and accurate clerical work in a fast-paced outpatient setting.

Qualifications

• High school diploma or GED required.
• Recent customer service experience required.
• Proficient in Microsoft Word and Excel.
• Strong communication, organization, and time management skills.
• Preferred: Spanish language skills; healthcare office experience is a plus.

Responsibilities

• Greet patients warmly and build rapport in person and by phone.
• Screen and answer calls, take messages, and relay information as needed.
• Verify outpatient therapy insurance benefits and discuss financial responsibilities.
• Manage referrals and prescriptions; communicate first-visit expectations.
• Scan insurance/ID cards and paperwork into patient files.
• Collect co-pays and deductibles, balance daily receipts, and submit charges.
• Maintain a clean, welcoming clinic environment per CDC guidelines.

Skills

Communication skills

Customer service

Team adaptability

Strong organization

Time management

Spanish (preferred)

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Job description

Patient Services Coordinator - Multi-site Location -

Float between North Jacksonville, Riverside, Beaches and Kennerly Clinics

Grow Your Career. Make a Difference. Thrive in Outpatient Care.

As a Patient Services Coordinator at CORA Physical Therapy, you’ll be a vital part of our clinic support team by providing meaningful patient interactions ?and exceptional customer service. You’ll perform a wide range of administrative tasks at the front desk of a dynamic therapy office, and above all, you’ll help create a great first impression and overall patient experience by demonstrating empathy and enthusiasm.

Why Choose CORA

• Outpatient Setting - Make real connections and see your impact.
• Competitive Pay - Your skills and dedication are recognized.
• Time Off - Generous paid time off that grows with tenure and paid holidays
• Full Benefits Package - Medical, dental, vision, disability & life insurance.
• 401(k) Program - Invest in your future.
• Tuition Reimbursement - Continue your education without the burden.
• Professional Development - Internal career growth opportunities, leadership training, and mentorship.
• Technology that Works for You - EMR automations and AI-powered tools to save time.
• Benefits vary based on employment type.

What You'll Do

• Greet patients warmly and build rapport through in-person and phone interactions.
• Screen and answer incoming calls promptly; take messages, and relay information as needed.
• Verify outpatient therapy insurance benefits (where applicable) and advise patients of financial responsibilities such as co-pays, deductibles, or co-insurance.
• Manage incoming physician referrals and prescriptions; communicate first visit expectations to new patients.
• Scan insurance cards, ID cards, and relevant paperwork into patient files.
• Collect co-pays and deductibles, provide receipts, balance daily collections, and submit charges to the Clinic Manager.
• Maintain a clean, organized, and welcoming clinic environment; sanitize spaces according to CDC guidelines.

What You'll Need

• High school diploma or GED
• Recent customer service experience required
• Proficient in Microsoft Word and Excel
• Strong communication, organization, and time management skills
• Reliable, honest, and adaptable in fast-paced team environments
• Preferred: Experience in a healthcare office, familiarity with basic medical terminology, and fluency in Spanish.

Who We Are

CORA Physical Therapy is a network of outpatient clinics serving communities across 10 states. We believe every patient deserves high-quality care, and every team member deserves the tools and support to thrive. Our culture is built on gratitude, curiosity, collaboration—and a commitment to Treat Everyone Right.

CORA Physical Therapy is an Equal Opportunity/Affirmative Action employer committed to building a team that reflects the diverse communities we serve.