Front Desk & Office Operations Specialist

Rose International; Charlotte (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Rose International currently seeks a front desk assistant to provide first-line reception, greeting clients and directing calls to appropriate staff. The role supports daily branch operations, including mail handling and office supply management, while assisting the Branch Manager and team with administrative tasks and service workflows.

The position emphasizes professional client interaction and collaborative task execution within the office environment, contributing to a smooth and efficient

Qualifications

• Customer service experience required.

Responsibilities

• Serve as the primary front desk support, greeting clients and guests, answering and directing phone calls, and ensuring a professional branch experience.
• Assist with office administration and maintenance, including managing mail/packages, monitoring office supplies, and supporting day-to-day branch operations.
• Provide administrative support to the Branch Manager and ROL, including EAR ops partnership, scheduling assistance, document preparation, and coordinating follow-up items as needed.
• Support Practice Manager client service and operational workflows, partnering with branch team members to complete routine administrative and service-related tasks.

Job description

Rose International currently seeks a front desk assistant to provide first-line reception, greeting clients and directing calls to appropriate staff. The role supports daily branch operations, including mail handling and office supply management, while assisting the Branch Manager and team with administrative tasks and service workflows.

The position emphasizes professional client interaction and collaborative task execution within the office environment, contributing to a smooth and efficient