Front Desk Manager, Wyndham Bloomington, Bloomington, MN

Wyndham Bloomington, Bloomington, MN; BLOOMINGTON (MN); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player in hospitality is seeking a dedicated Evenings and Weekends Front Desk Manager to oversee front desk operations at a premier location. This role demands exceptional communication skills and a passion for service, ensuring guests receive warm and knowledgeable assistance. Responsibilities include managing staff, resolving guest issues, and promoting hotel amenities. Join a team that values a culture of service and offers amazing benefits like vacation pay and reduced room rates. If you thrive in a dynamic environment and enjoy working with people, this opportunity is perfect for you.

Benefits

Team Driven and Values Based Culture

Vacation & Holiday Pay

Same-day pay available

Employee Assistance Program

Reduced Room Rates throughout the portfolio

Qualifications

• High School diploma or equivalent required.
• Strong communication and problem-solving skills needed.

Responsibilities

• Manage front desk operations during evening and weekend shifts.
• Supervise staff, resolve guest complaints, and ensure high-quality service.

Skills

Effective communication

Problem-solving skills

Basic computational skills

Knowledge of hotel services

Education

High School diploma or equivalent

Job description

Full Time Administration Bloomington, MN, US

Salary Range:

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Evenings and Weekends Front Desk Manager for Wyndham Bloomington - Mall of America, Bloomington, MN.

Job Purpose:

While managing the front desk on pm night shift and weekends, you will respond in a professional and courteous manner to arriving, departing, and in-house guests by providing accurate and timely information and services. You will respond to telephone and in-person inquiries regarding reservations, hotel information, and guest concerns. Warm, knowledgeable service and helpful guidance will reassure guests they've made the right choice to stay with us.

The role includes maintaining guest service standards, managing and motivating front office staff, resolving guest complaints, overseeing reservations and departmental operations, conducting meetings, performing room inspections, assisting with guest check-in/check-out, and participating in the Manager on Duty program. The manager will supervise front desk operations, train staff, resolve customer issues promptly, and ensure high-quality service. Additional responsibilities include promoting hotel amenities, handling guest payments, managing safety and security protocols, and supporting sales initiatives.

Qualifications and Requirements:

• High School diploma / Secondary qualification or equivalent.

This job requires the ability to perform the following:

• Effective communication in spoken and written form.
• Basic computational and computer skills.
• Knowledge of hotel services, city attractions, and emergency procedures.
• Physical ability to stand, walk, lift up to 15 lbs, and perform related tasks for extended periods.
• Manual dexterity and visual acuity necessary for operating equipment and viewing screens.

Other:

• Passion for people and service.
• Strong communication and problem-solving skills.
• Flexibility to work nights, weekends, and holidays.

Amazing Benefits At A Glance:

• Team Driven and Values Based Culture
• Vacation & Holiday Pay
• Same-day pay available
• Employee Assistance Program
• Reduced Room Rates throughout the portfolio