Front Desk Manager on Duty, Chestnut Hill

Equinox; Newton (MA); On-site; USD 48,000 - 62,000; Full time

Benefits offered by this job

Competitive salary

Complimentary club membership

Incentives on products and services

Job summary

A leading wellness and fitness services company is seeking a Front Desk Manager on Duty in Newton, MA. This role involves overseeing front desk operations, providing exceptional customer service, and leading a team. Ideal candidates will have supervisory experience in service-oriented environments, strong leadership skills, and a passion for fitness. The position offers competitive salary and benefits, along with a complimentary club membership.

Qualifications

• Previous experience in customer service.
• Prior supervisory or keyholder experience in retail, hospitality, or fitness preferred.
• Reliable, professional, computer literate, energetic, and friendly.
• Must be available for opening and/or closing shifts and flexible scheduling.

Responsibilities

• Act as the Manager on Duty for all front desk operations.
• Coach and motivate front desk associates.
• Provide the highest level of customer service to members and guests.
• Maintain an organized and welcoming lobby environment.
• Maintain welcoming lobby and address inquiries promptly.
• Ensure health, safety, and club policies are followed.

Skills

Customer service experience

Supervisory experience

Leadership abilities

Excellent communication skills

Problem-solving skills

Multitasking

Open/close shifts

Basic computer skills

Education

High school diploma or equivalent

Tools

POS/Club management software

Job description

Front Desk Manager on Duty, Chestnut Hill

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OUR STORY

Equinox Group is a high‑growth collective of the world's most influential, experiential, and differentiated lifestyle brands. We restlessly seek what is next for maximizing life – and boldly grow the lifestyle brands and experiences that define it. In addition to Equinox, our other brands, SoulCycle and Equinox Hotels, are all recognized for inspiring and motivating members and employees to maximize life. Our portfolio of brands is recognized globally with locations within every major city across the United States in addition to London, Toronto, and Vancouver.

OUR CODE

We are passionate about high performance living and we practice what we preach – investing time in our own health and fitness. We believe that everyone has untapped potential within them and it takes a disruptive approach to unleash it. We dream big and don’t settle for the status quo. We sweat the details. We never accept less than 110% to help each other deliver the Equinox experience and enable our members to get great results. We are obsessed with what’s new, what’s now, what’s next. Never following, always leading, living ahead of the moment in fashion, culture and consumer behavior. We aren’t just a company; we’re a community vested in each other’s success. We value humility and a team approach at every level of the company.

Job Description

Equinox is seeking a Front Desk Manager on Duty (MOD) to join our team. This role is ideal for a candidate who thrives in a fast‑paced, customer‑focused environment and wants to make a significant impact in a growing and dynamic organization. As a Front Desk MOD, you will be entrusted with operational responsibilities that ensure the club runs smoothly and securely during your shift.

Responsibilities

• Act as the Manager on Duty (MOD): Serve as the primary point of contact for all front desk operations during assigned shifts.
• Keyholder Duties:
  • Open and/or close the club in accordance with company standards and security protocols.
• Leadership & Team Support:
  • Coach, motivate, and lead front desk associates to deliver exceptional service.
  • Assist the Assistant General Manager (AGM) with onboarding and training staff.
• Member Experience:
  • Provide the highest level of customer service to members, prospective members, and guests.
  • Professionally greet members and guests, scan membership IDs, and manage account updates.
• Operational Excellence:
  • Answer phones promptly and courteously.
  • Maintain an organized and welcoming lobby environment.
  • Respond to member inquiries and resolve issues efficiently.
• Safety & Compliance:
  • Ensure adherence to all club policies, health and safety standards, and emergency procedures.

Qualifications

• Previous experience in customer service.
• Prior supervisory or keyholder experience in retail, hospitality, or fitness preferred.
• Reliable, professional, computer literate, energetic, and friendly.
• Strong leadership and coaching abilities.
• Excellent communication and problem‑solving skills.
• Ability to multitask and remain calm under pressure.
• Passion for health, fitness, and/or sports.
• Must be available for opening and/or closing shifts and flexible scheduling, including weekends and holidays.
• Basic computer proficiency for account management and reporting.

Benefits

• Competitive salary, benefits, and industry‑leading commission opportunities for club employees.
• Complimentary club membership.
• Perks and incentives with our products and services, including personal training, Pilates, spa, and shop.

This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities, or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.

Equinox is an equal opportunity employer. For more information regarding our career opportunities, please visit one of our clubs or our website at https://careers.equinox.com/. All your information will be kept confidential according to EEO guidelines. Must have a legal right to work in the United States.

Seniority level

Associate

Employment type

Full‑time

Job function

Customer Service

Industries

Wellness and Fitness Services