Front Desk Manager — Lead Guest Experience & Revenue

Aimbridge Hospitality LLC; Culver City (CA); On-site; USD 61,200 - 74,800; Full time

Benefits offered by this job

Daily Pay

Medical, Dental, and Vision Coverage

Short‑Term and Long‑Term Disability Income

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Job summary

A leading hospitality company in Culver City is seeking a Front Desk Manager to ensure exceptional guest experiences. This role requires strong customer service, leadership, and problem-solving skills. The ideal candidate has over 5 years of experience in hospitality management. Join our team to foster guest satisfaction and operational efficiency. Competitive compensation and benefits provided.

Qualifications

• 5+ years of progressive experience in a hotel or related field with supervisory experience.
• Effective in handling stressful, high-pressure situations while maintaining composure.
• Valid driver's license from the applicable state.

Responsibilities

• Deliver exceptional service to guests, ensuring their needs are met.
• Motivate, coach, and ensure compliance of Front Desk personnel.
• Anticipate and address issues proactively to ensure smooth operations.
• Clearly convey information and resolve concerns from guests.

Skills

Customer Service Orientation

Leadership and Supervisory Skills

Problem‑Solving Ability

Communication Skills

Financial Acumen

Education

5+ years of experience in a hotel or related field

2-year college degree or 4-year degree with relevant experience

Tools

Windows operating systems

Spreadsheets

Word processing

Job description

Courtyard Culver City Los Angeles - Front Desk Manager OEM Aimbridge Hospitality

Address 6333 Bristol Parkway, Culver City, CA, 90230, US

Compensation $70,000.00/year

Schedule Full time

Job Type Regular

Description

Join Our Team as a Front Desk Manager OEM!

At Aimbridge Hospitality, we’re all about creating standout guest experiences—and as our Front Desk Manager OEM, you’ll be leading the charge. You’ll keep the front office running like a well-oiled machine, making sure every guest is greeted with warmth, efficiency, and a smile. You’ll be the go-to for smooth check-ins, smart problem-solving, and keeping occupancy and revenue on point. If you’re a natural leader with a passion for hospitality and a knack for turning challenges into wins, come join our team and help us turn everyday stays into unforgettable moments.

This position is an overtime eligible manager (OEM), overtime does apply and is calculated accordingly.

KEY SKILLS/RESPONSIBILITIES

• Guest Experience Extraordinaire: Deliver standout service from check-in to check-out, making sure every guest feels welcomed, heard, and cared for throughout their stay.
• Front Desk Leader: Motivate, coach, and guide your team to shine. You’ll keep standards high, procedures smooth, and morale even higher.
• Smooth Operator: Spot issues before they happen and solve problems like a pro. You keep things running seamlessly and guests smiling.
• Revenue & Communication Ace: Maximize room revenue with smart rate strategies, and keep communication clear and effective—whether you're chatting with guests or coordinating with your team.

EDUCATION & EXPERIENCE

• 2 year college degree with 3 or more years of related experience, or a 4-year college degree with at least 1 year of related experience.
• 5+ years of progressive experience in a hotel or related field with supervisory experience
• Proficient in Windows operating systems, spreadsheets, and word processing.
• Effective in handling stressful, high-pressure situations while maintaining composure and objectivity.
• Valid driver's license from the applicable state.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

PROPERTY INFORMATION:
We are a special property with an amazing team and are always looking for great individuals to join and grow with us. We are a full-service Courtyard with 266 rooms, full F&B operations including banquets, a la carte breakfast and dinner, and a full bar. We are located in the heart of Los Angeles, just minutes from the beaches of Santa Monica and Venice, very close to Sofi Stadium, Kia Forum and Intuit Dome and a quick drive to many other key parts of beautiful Los Angeles. We celebrate our team and celebrate talent, with monthly catered parties, free breakfast on the weekends, discounted food from our restaurant, and opportunities to make additional money through upsell and employee recognition programs. We emphasize personality and passion over experience, so whether you are switching careers or starting anew, we are ready to train and support the right people to grow a career in hospitality.

Start Your Application

First Name (Legal)

Last Name (Legal)

Email

Phone Number

+1

I agree to allow my phone number to be used for texts from Aimbridge Hospitality regarding my application process via Fountain. Message & data rates may apply. Message frequency varies according to account's preferences. Text HELP for help or STOP to unsubscribe. Your use of Fountain is governed by our Privacy Policy and Terms of Service.

By checking this box, I agree to receive calls regarding my application process, retainment, or future opportunities.