Front Desk Manager

Substance Salon & Barberspa; Rutherford (NJ); On-site; USD 60,000 - 80,000; Full time

Job summary

A luxury salon in Rutherford is seeking a Front Desk Manager to oversee operations and enhance guest experiences. The ideal candidate will manage bookings, drive sales, and support marketing efforts while maintaining a positive salon culture. A background in retail or salon management is preferred. This role offers competitive hourly pay, commissions, and opportunities for career growth.

Benefits

Competitive pay with performance incentives

401(k)

Employee discounts

Paid time off

Qualifications

• Experience in front desk or retail management, preferably in a salon/spa or luxury retail environment.
• Ability to manage multiple tasks in a fast-paced setting.
• Confident using technology such as booking software and social media.

Responsibilities

• Manage client bookings and ensure a seamless guest experience.
• Drive sales growth through effective scheduling and marketing initiatives.
• Maintain inventory and ensure the salon is fully stocked.

Skills

Client service skills

Organizational skills

POS systems proficiency

Social media management

Sales-driven mentality

Job description

Overview

Applicants must be based in New Jersey. Please do not apply if you are located in New York.

Substance Salon has been a luxury destination in Rutherford for 16+ years. We’re known for bespoke hair artistry, premium service, and a strong client community. We are seeking a Front Desk Manager to oversee operations, drive sales, and ensure an exceptional guest experience.

Responsibilities

• Client Experience & Operations: Manage bookings and schedules, greet and guide clients, and handle concerns to maintain a flawless guest journey.
• Sales Growth & Business Development: Keep stylist schedules consistently full, increase retail sales and service add-ons, and track performance to grow salon revenue.
• Marketing & Social Media: Create and manage engaging social media content, interact with clients online, and support hiring initiatives by promoting the salon’s culture and opportunities.
• Inventory & Ordering: Monitor product and color inventory, place timely orders, and ensure the salon is fully stocked at all times.
• Team Support: Collaborate with stylists and leadership on business goals while fostering a positive, high-performance culture.

Qualifications

• Front desk, retail management, or sales-driven experience (salon/spa or luxury retail preferred).
• Strong organizational and multitasking skills.
• Confident with POS systems, booking software, and social media management.
• Excellent communication and client service skills.
• Driven, proactive, and career-focused.

What We Offer

• Competitive hourly pay with performance incentives.
• Career growth into higher-level salon management roles.
• A dynamic, creative work environment with a passionate team.
• Grow with a luxury salon brand with 16+ years of success.

Schedule & Compensation

• Work schedule: 8 hour shift / 10 hour shift
• Weekend availability
• Compensation: Commission pay, Tips, Bonus pay, Supplemental income
• Benefits: 401(k), Employee discount, Paid time off, Referral program

Experience & Employment Details

• Experience: Required
• Languages: English – Beginner; Spanish – Beginner
• Employment: Full-time
• Schedule: Monday-Friday 9am-5pm; Saturday 9-5pm
• Salary: $18 – $21 hourly
• Benefits: Commission, Bonus Pay, Tips

About Substance Salon & Barberspa: