Front Desk Manager

Fairfield Inn & Suites Dulles Airport Herndon/Reston; Herndon (VA); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Health Insurance

Dental & Vision Insurance

Short & Long Term Disability

Vacation Policy

Weekly Pay

Incentive Eligible

401(k) Retirement Program

Paid Life Insurance

Tuition Reimbursement

Discounted Room Rates for Team Members

Job summary

Embassy Suites by Hilton Dulles Airport in Herndon, VA is seeking a Front Desk Manager to lead daily front desk operations and deliver outstanding guest service. You will drive revenue, supervise staff, and ensure high standards of quality and guest satisfaction across shifts.

The role requires strong leadership, problem-solving abilities, and a commitment to guest experience in a busy hotel setting. Schedule varies with business needs; the team emphasizes teamwork and professional development.

Qualifications

• 2+ years of customer service experience.
• 1+ years supervisory/management experience required.
• Must be detail oriented and able to communicate effectively at all levels.

Responsibilities

• Guest Service: ensure guest satisfaction, meet service standards, and train staff in service expectations.
• Financial Results and Cost Control: manage expenses, scheduling, and budget adherence to maximize profitability.
• People Management and Training: evaluate performance, coach, hire, and develop staff; ensure training records.
• Self/Workload Management: attend meetings, plan, organize, and manage multiple priorities with attention to detail.
• Safety/Risk Management: conduct routine inspections and maintain a safe work environment per policy.

Skills

Customer service

Supervisory experience

Education

High school diploma or GED

College degree preferred

Job description

B. F. Saul Company Hospitality Group is a subsidiary of the largest private real estate company in the Washington, D.C. area, and has been in operation for over 130 years. The Hospitality Group operates a portfolio of more than 20 business class hotels with top brands from Intercontinental Hotel Groups, Marriott International, Hilton, and Best Western Hotels: along with The Watermark Hotel, The Hay-Adams Hotel, and Perch Putt. These properties are operated by a team of more than 1,000 enthusiastic hospitality professionals!

Are you someone who enjoys working with people, problem solving, and having opportunities for career growth? Join the amazing team at our Embassy Suites By Hilton Dulles Airport hotel and enjoy the benefits of a career in the hospitality industry as our new Front Desk Manager! Located in Herndon, Virginia with access to the Silver Line Metro a mile from our door at the Innovation Center stop for access.

The position as the Front Desk Manager is responsible for ensuring outstanding guest service and effective operations of the front desk. Uses leadership skills to drive revenue, maximize profit and ensure quality. Effective management of assigned staff to ensure guest satisfaction, positive team member relations and achievement of overall financial results.

Schedule based on business needs

B. F. Saul Company Hospitality Group invites you to take your career to the next level! As a leading Owner and Management Company in the Hospitality Industry, our commitment to our team is in our “One Team!” values. Our integrated approach in obtaining top talent ensures key players who are committed to their professional and personal development represent our hotels, have a sound understanding of the industry, and possess significant attributes to enhance our culture. Joining our team says you are committed to guest satisfaction and promise to uphold the highest level of integrity.

Responsibilities

• Guest Service: Accountable for guest satisfaction by ensuring service standards are met and guests’ needs and concerns are responded to in a timely manner with a focus on service recovery when applicable. Works side by side with staff to train and model appropriate guest service standards. Responsible for holding staff members accountable for anticipating needs and exceeding guest expectations. Achieves business revenue goals by developing and implementing creative service programs designed to increase guest satisfaction.

• Financial Results and Cost Control: Responsible for management of expenses to maximize hotel profitability. Responsible for effective labor management through proper scheduling, monitoring, and adjusting based on business needs. Seeks and implements cost saving measures and efficient purchasing strategies in order to meet/exceed budget for expenses. Follows B. F. Saul Company procurement guidelines and applies good business judgment. Assists with the preparation and management of the department budget. Manages and maintains company assets to stay within budget guidelines and prolong the life of company resources. Uses expertise to advise and implement changes to front desk operations as needed, while maximizing revenue and occupancy.

• People Management and Training: Responsible for evaluating staff performance and takes appropriate corrective action as needed to hold team members accountable. Motivates staff by setting goals, providing ongoing feedback, and rewarding/recognizing team members. Responsible for interviewing, hiring, coaching, and development of all team members. Responsible for all required training for department team members and ensuring training records are maintained. Analyzes quality issues, identifies training needs and ensures implementation to improve results. Utilizes available resources and adheres to B. F. Saul Company training policies. Promotes collaboration and positive, professional work environment.

• Self/Workload Management: Attends all daily, weekly and/or monthly department/hotel meetings to ensure proper communication/planning occurs. Responsible for all front desk initiatives. Must have high attention to detail, good communication skills and leadership ability. Must have excellent organization skills, a high degree of creativity to facilitate efficient problem solving. Must be able to manage multiple priorities and work in an environment with frequent interruptions and tight deadlines Adheres to all B. F. Saul Company Standard Operating Procedures.

• Safety/Risk Management: Conduct routine inspections of front desk operations to maintain standards per B. F. Saul Company, local, state and federal regulations. Ensures a clean and safe work environment, and follows all B. F. Saul Company procedures for guest/team member incidents.

Qualifications

• Education:High school diploma or GED required, college degree or equivalent experience preferred.

• Experience/Knowledge/Skills/Abilities:2+ years of customer service and 1+ years supervisory/management experience required. Must be detail oriented, have ability to communicate well with all levels within and outside the organization, and be able to problem-solve with team members and guests. Must be able to manage multiple priorities in a fast-paced environment. Demonstrates clear written and verbal communication skills.

• Physical:Ability to lift, push or pull up to 75 pounds on an occasional basis.

Benefits

• Well-Being Benefits:

• Health Insurance
• Dental & Vision Insurance
• Short & Long Term Disability
• Vacation Policy
• Weekly Pay
• Incentive Eligible

• Long Term Planning:

• 401(k) Retirement Program
• Paid Life Insurance
• Tuition Reimbursement

• Team Member Programs:

• Our Big 3 Mission Statement Leaders of the Month/Year
• Annual Performance Appraisals and Wage Increase Opportunities
• Annual Team Member Banquets
• Annual Team Member Engagement Survey
• Discounted Room Rates for Team Members, Family and Friends
• Complimentary Room Stays

$55,000 - $65,000 a year

Minimum and mvaximum wage or salary for the position

The actual base pay offered is determined by several variables, including, as appropriate, the applicant's qualifications for the position, years of relevant experience, distinctive skills, level of education attained, certifications or other professional licenses held. Base pay is one component of B. F. Saul Company & Affiliates total compensation package, which also includes access to or eligibility for healthcare benefits, a 401(k) plan, short-term and long-term disability coverage, basic life insurance, bonus plans and more.

B. F. Saul Company Hospitality Group is proud to be an equal opportunity workplace dedicated to pursuing and hiring diverse professionals.

Equal Opportunity Employer/Veterans/Disabled

Source: Hospitality Online