Front Desk Manager

Gold’s Gym SoCal Group; Glendale (AZ); On-site; USD 35,000 - 55,000; Full time

Job summary

An established fitness company is looking for a Front Desk Manager who is passionate about hospitality and member excellence. In this dynamic role, you will oversee operations, manage staff, and ensure that members receive top-notch service. With a commitment to community engagement and personal growth, this position offers an exciting opportunity to thrive in a supportive environment. Join a family-oriented team dedicated to making a difference in the lives of its members while enjoying benefits like free gym memberships and opportunities for advancement.

Benefits

Free Gym Memberships

Comprehensive Benefits Package

401k Plan

Aflac Supplemental Insurance

Opportunities for Growth

Qualifications

• Must have effective communication and leadership skills.
• Current CPR certification is required.

Responsibilities

• Manage operations to ensure policies are followed.
• Hire, train, and supervise front desk and Kids Club staff.
• Address member concerns and ensure timely responses.

Skills

Customer Service

Leadership

Communication

Analytical Skills

Organizational Skills

Education

College Degree

Job description

If you are passionate about fitness and want to make a difference every day for an incredible company, keep reading!

Gold’s Gym SoCal and its affiliated clubs are rapidly growing and seeking an hourly Front Desk Manager to help our teams deliver world-class service to our members by utilizing in-depth knowledge of our products and programs. We will challenge your skills, talents, and abilities and reward your successes. Here are some benefits of being a Gold’s Gym SoCal employee:

• Work in a fun environment with great people
• Comprehensive benefits package
• John Hancock 401k
• Aflac supplemental insurance options
• Free gym memberships and discounts
• Opportunities for growth within the company

What sets us apart:

• Dedication to our members’ success and goals
• Integrity that fosters lifelong relationships
• Passion for community engagement
• Pride in our work and identity
• Ongoing leadership development
• Excellence in execution
• More than a gym — we are a family!

Ideal candidates will:

• Have a positive, upbeat, and outgoing attitude
• Be passionate about hospitality and member excellence
• Thrive in a dynamic, fast-paced, goal-oriented environment without sacrificing quality
• Preferably have fitness industry experience
• Love continuous learning and growth

Responsibilities include:

• Managing operations to ensure policies and procedures are followed
• Hiring, training, and supervising front desk, Kids Club, and Housekeeping staff
• Serving as liaison with the Corporate Customer Care Department and assisting the General Manager with member and operational issues
• Controlling cash deposits with GM approval and ensuring timely deposits
• Coordinating with the cleaning team to maintain cleanliness standards
• Managing cancellations and member retention efforts
• Addressing member concerns via Medallia and ensuring timely responses
• Assisting with payroll and ensuring accuracy
• Enforcing club rules and promoting proper procedures
• Staffing the club through application review and interviews
• Handling membership inquiries and providing excellent hospitality
• Leading by example and conducting weekly performance meetings

Must-have qualities:

• Sound business judgment and analytical skills
• Effective communication and listening skills
• Delegation and follow-up abilities
• Strong planning and organizational skills
• Ability to foster a positive environment
• Openness to self-development
• Resourcefulness to improve operations
• Leadership qualities, motivation, and team-building skills
• College degree preferred
• Current CPR certification required

This role requires the ability to move and lift up to 25 lbs, stand or walk for extended periods, and maintain a professional appearance and demeanor in a clean uniform.

Are you ready to join our family legacy? Apply today!

Gold’s Gym SoCal and its affiliates are equal opportunity employers committed to diversity and inclusion. Employment decisions are based on merit, performance, and business needs, without discrimination based on race, color, religion, gender, age, national origin, disability, or other protected statuses.