Front Desk Manager

Firstservice-Residential; Fort Lauderdale (FL); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Health benefits

401(k) with company match

Paid holidays

Job summary

FirstService Residential in Fort Lauderdale is seeking a Front Desk Manager to operate independently with strong customer service, communication and organizational skills. You will greet residents, manage guest check-ins, and respond to incidents while maintaining daily logs and building access control.

The role requires handling emergency procedures, coordinating front desk staff schedules, and ensuring a safe, welcoming environment.

Qualifications

• High school diploma or equivalent required; college courses in business or hospitality preferred.
• Strong customer service background and excellent communication skills.
• Experience with computer literacy and information system software is preferred.

Responsibilities

• Greet residents and supervise guest check-in/check-out processes.
• Monitor and operate electronic security control systems and access points.
• Respond to emergencies quickly and follow procedures.
• Create weekly Front Desk staff schedules and maintain daily logs.
• Resolve complaints and ensure a safe, welcoming environment.
• Maintain accuracy of logs, records and forms for the building.
• Work flexible hours and attend board meetings as required.
• Coordinate with other teams to support building operations.
• Assist with budgeting and basic accounting tasks as needed.

Skills

Customer service

Communication

Time management

Emergency response

Access control

Security systems

Scheduling

Log maintenance

Safety procedures

Office software

Education

High school diploma or equivalent

Tools

Microsoft Office

Information system software

Job description

Description

Job Overview

The Front Desk Manager works independently, and without direct supervision. Possesses strong communication, telephone, and customer service skills. Meets and greets residents; checks guests and service providers in/out. Able to understand and react to emergency response and access control procedures; monitors and operates electronic security control systems; and accurately maintains daily logs, records and forms.

Your Responsibilities

• Demonstrates excellent customer service, communication and time management skills.
• Monitors and Controls Electronic Security Control Systems.
• Responds to emergency situations in a timely and efficient manner.
• Monitors and controls access to the building.
• Creates weekly schedules for Front Desk staff.
• Maintains daily log, records and forms.
• Resolves and follows-up on all complaints/issues.
• Maintains a safe and secure environment throughout the building/property(s).
• Follows safety procedures and maintains a safe work environment.
• Regular attendance and punctuality are essential functions for the role.

Skills & Qualifications

• High school diploma or equivalency required. College level courses in business or hospitality preferred.
• Must possess strong customer service background.
• Two (2) to three (3) years of business experience in similar position preferred.
• Computer literacy
• Command of information system hardware/software is preferred.
• Effective written and verbal communication skills.
• Multiple language fluency is desirable.
• Strong customer service, communication and interpersonal skills required.

Special Requirements

• Ability to lift up to 50 lbs.
• Standing, sitting, walking and occasional climbing
• The employee is required to work at a personal computer for extended periods of time as well as talking on the phone for extended periods of time.
• Ability to detect auditory and/or visual emergency alarms.
• Ability to work extended/flexible hours, weekends, and attend Board meetings as required.
• Driving when necessary.
• Excellent organizational skills and project management
• Exceptional communication and interpersonal skills.
• Advanced written communication skills.
• Advanced Microsoft Office skills.
• Knowledge of basic accounting/budgeting procedures.
• Ability to work under pressure, to adjust to constant changes, to handle multiple tasks, and to coordinate the work of others.
• Ability to keep complex records, to assemble and organize data of complex nature, and to prepare and submit reports in acceptable formats and in a timely manner
• Ability to conceptualize, plan and organize multiple programs and assignments effectively.
• Ability to work on complex and confidential tasks utilizing judgment, tact, and resourcefulness.
• Skill in developing and maintaining good working relationships.

What We Offer

As a full-time exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, vision, and others. In addition, you will be eligible for time off benefits, paid holidays and a 401k with company match. Occasional travel may be required to attend training and other company functions.

Schedule

Monday to Friday - 9am to 5pm - Special Projects and BOD Meetings OT (Saturday and Sundays) for SP.

Compensation

Annually: $25-$28

Disclaimer Statement

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.

Automated Employment Decision Tool (AEDT) Usage

We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics.

Job Qualifications and Characteristics Assessed

The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.

Alternative Selection Process or Reasonable Accommodations

Candidates who require an alternative selection process or a “reasonable accommodation,” as defined under applicable disability laws, may make a request through our designated contact channel [e-mail].

Requesting Information About the AEDT - NYC Local Law 144

Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at [e-mail]; we will respond in accordance with Local Law 144, within 30 days.