Front Desk Manager

CoolWorks.com - Jobs in Great Places; Death Valley Junction (CA); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

Free Death Valley National Park pass

Pool, golf course, rec center, gym and

Retail, Lodging and Travel Discounts

Planned employee trips and activities

$350 Referral Bonus Program

The adventure of a lifetime!

Job summary

Oasis at Death Valley is seeking a Front Desk Manager to lead the front office team and oversee Reservations, PBX, Concierge, and Bell Staff at the Inn or Ranch.

The role requires maximizing revenue and occupancy while upholding Oasis quality standards and collaborating with Housekeeping and Maintenance.

Start date is ASAP; pay is $25.85/hr with a typical 40-hour work week and potential evenings/holidays.

Qualifications

• At least 2 years management experience in guest service settings.
• Previous hotel front desk management or supervisory experience preferred.
• Excellent written and verbal communication with guests and staff.
• Experience with front office operating systems and telecommunication systems.
• Strong computer skills to learn POS and front office systems.

Responsibilities

• Supervise front of house staff daily and evaluate guest service performance.
• Schedule Front Office Staff according to business needs for efficiency.
• Coordinate training of new and current front office staff.
• Conduct annual reviews and administer corrective actions as needed.
• Balance rooms and prevent booking errors and oversells.
• Manage VIP rooms, tours, and special requests per occupancy rules.
• Work with Sales on group bookings, room counts, and billing.
• Ensure deposits, reservations, and cancellations are accurate across OTAs.
• Cover duties of Guest Service Agent, Night Audit, or Supervisor when required.
• Maintain shift logs and respond to issues promptly.
• Maintain key control and guest security procedures.
• Collaborate with housekeeping to maintain public areas.
• Monitor room inventory and revenue loss from out-of-order rooms.
• Adhere to lost and found policies and complete required reports.

Skills

Guest relations

Front desk management

Team leadership

Customer service

Tools

Front desk software

PMS systems

Telephone systems

Job description

Live. Work. Explore. as a part of our Lodging team at the Oasis at Death Valley!

The Oasis at Death Valley is situated in a lush, spring-fed desert oasis, surrounded by the vast and arid desert of Death Valley National Park. The Oasis operates the historic AAA Four Diamond Inn and Ranch, restaurants, gift shops, and the world's lowest elevation golf course. Both hotels are open year-round and feature swimming pools fed by naturally warm local springs.

We’re hiring a Front Desk Manager to Live. Work. Explore. in Death Valley National Park!

Job Summary

The Front Office Manager will oversee the Front Office operations, Reservations, PBX, Concierge, and Bell Staff at the Inn or the Ranch. This position requires achieving maximum revenue and occupancy for the operations and maintaining the Oasis at Death Valley quality standards in meeting our guests’ expectations and services. Works closely with Housekeeping and Maintenance departments.

The Details

Position Type: Full-time Year-round

Start Dates: As soon as possible on next available start date

Pay: $25.85/hr.

Schedule: Typical schedule is 40 hours, 5 days/per week (may include weekends, evenings, and holidays)

Why the Oasis at Death Valley?

Death Valley National Park is in the northern Mojave Desert in California and is the largest National Park outside of Alaska. With incredibly diverse ecosystems, sand dunes, mountains, and America's lowest elevations, Death Valley is an incredible place to call home. We are a welcoming community who work hard, share a real passion for the environment, and enjoy crafting memorable experiences for our guests.

Life at the Oasis

• Employee housing (dormitory-style) and on-site employee meals (cafeteria-style) provided at low cost
• Free on-site laundry facility, Wi-Fi (limited bandwidth)
• A fast-paced, exciting work environment with plenty of upward mobility and growth opportunities
• Meet people of all ages from all over the country and world!

Benefits

• Medical, Dental, Vision
• Paid Time Off and Holidays
• Disability Insurance
• 401k with match
• Life and AD&D Insurance
• Employee Assistance Program
• Wellness Programs
• Learning and Development Programs

Perks

• Free Death Valley National Park pass
• Free access to pool, golf course, rec center, gym and sports court
• Retail, Lodging and Travel Discounts
• Planned employee trips and activities
• $350 Referral Bonus Program
• The adventure of a lifetime!

Responsibilities

• Supervise staff daily and consistently evaluate job performance of all front of house staff to include Guest service agents, PBX, Concierge and Bell staff
• Schedule Front Office Staff according to business demands to establish an efficient and economical operation.
• Coordinate the training of new employees and the on-going training of front office staff.
• Conduct annual reviews for assigned staff and administer corrective action as necessary.
• Perform rooms balancing to prevent booking errors and oversells.
• Manage the blocking of VIP rooms, tour rooms and special requests.
• Work closely with Sales Office on tour group bookings, ensuring proper room counts, rooming lists, and billing.
• Ensures that all groups, FIT’s, and special requests are blocked accordingly to our occupancy requirements.
• Ensure deposits, reservation, cancellations, and accuracy of reservations through the OTA’s are monitored.
• Assume all functions and responsibilities of a Guest Service Agent, Night Audit, Lead, Supervisor when necessary.
• Maintain the shift log and respond to issues and occurrences noted.
• Maintain key control and guest security procedures.
• Work closely with housekeeping to ensure public areas are maintained and cleaned.
• Maintain room inventory by keeping abreast of all revenue lost through out-of-order rooms, Not Available For Sale, and other maintenance problems.
• Ensure departmental staff is adhering to all Oasis at Death Valley lost and found policies and procedures.
• Completes all reports i.e., Accident, Lost & Found, Lost Credit Card, etc. accurately and timely.
• Other duties as assigned.

Qualifications

• At least 2 years management experience preferably in guest service setting.
• Previous Hotel Front Desk Management and or Supervisory experience preferred
• Excellent written and verbal communication skills with the ability to professionally interact with guests, clients, and employees.
• Previous experience with front desk operating systems, telecommunication systems, ordering systems.
• Advanced computer skills to quickly learn POS systems and other front office systems.
• Knowledge of and implementation of AAA 3 and 4 Diamond standards.
• Working knowledge of Front Office operations.
• Possess valid Driver’s License and comply with the Oasis at Death Valley Company Vehicle Policy.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.