Front Desk Manager

White Lodging; Bedford Park (IL); Sur place; USD 46 000 - 57 000; Plein temps

Avantages offerts par ce poste

Benefits starting day 1

Medical, dental, and vision insurance

Life and disability insurance

Paid parental leave

401(k) with company match

Paid time off with rollover

Growth opportunities across properties

Résumé du poste

White Lodging is seeking a Front Desk Manager to lead daily front office operations at one of its premium hotel properties in Illinois. This on-site role requires coaching front desk agents and supervisors to deliver outstanding guest experiences while maintaining operational rigor.

You will drive staff training, recruitment, and scheduling, ensuring smooth shift handoffs and adherence to brand standards. This leadership opportunity offers career growth across White Lodging properties.

Qualifications

• Front desk leadership experience in a hotel setting.
• Strong guest service orientation and positive, solutions-focused attitude.
• Proven ability to coach and develop front desk teams.

Responsabilités

• Lead daily shift operations of the Front Office, ensuring guest service standards.
• Provide hands-on leadership and training for front desk agents and supervisors.
• Participate in hiring and interviews to build a high-performing team.
• Act as a guest service ambassador, modeling hospitality at every touchpoint.
• Oversee financial reporting, payroll, and scheduling while performing front desk duties as needed.

Connaissances

Front desk leadership

Guest service

Coaching

Operations management

PMS experience

Outils

PMS software

Description du poste

Description

Summary:

Who We Are

White Lodging develops and operates a portfolio of award-winning premium hotels, rooftop bars, and restaurants in some of the country's most dynamic cities. We know that the hospitality business, like life, is about how you make people feel. That's where you come in. You'll help bring the virtue of hospitality to life while we create an environment that allows you to be your best self and grow.

We are hiring a Front Desk Manager to lead daily front office operations at one of our premium hotel properties. This is a hotel front office leadership role for an experienced hospitality professional who leads from the front - someone who coaches and develops front desk agents and supervisors, drives exceptional guest service, and brings operational excellence to every shift. If you're a Front Desk Manager, front office supervisor, guest services manager, or rooms operations leader looking for hotel management jobs with a growth-oriented company, White Lodging offers more career mobility and advancement opportunities than a single-property employer ever could. With multiple hotel properties in each market, your next promotion is always within reach.

Responsibilities

What You'll Do

• Lead all daily shift operations of the hotel Front Office department - managing front desk workflow, guest service standards, and team performance across every shift
• Provide hands-on leadership, associate training, and shift flow management - coaching front desk agents and supervisors to consistently deliver exceptional hotel guest service
• Create proactive hiring plans and actively participate in hourly associate interviews to build and maintain a high-performing front office team
• Serve as a guest service ambassador for the hotel - modeling the highest standard of hospitality and ensuring all front desk associates do the same at every guest touchpoint
• Perform hands-on front desk duties as needed while managing key operational responsibilities, including financial reporting, payroll processing, and associate scheduling

What You'll Bring

• Prior hotel front office leadership or supervisory experience - preferred; experience at a branded hotel, upscale property, or premium hotel environment strongly preferred
• A genuine passion for guest service and a positive, solutions-oriented attitude - you set the tone for your team and your guests on every shift
• A proven commitment to developing and coaching hotel front desk associates - you create the environment your team needs to thrive, grow, and build long-term hospitality careers
• Strong creative problem-solving skills with the ability to execute operational strategies and consistently deliver results in a fast-paced hotel front office environment
• Familiarity with hotel property management systems (PMS) and front office operations software - experience with brand-specific systems a plus

Other information

What You Can Look Forward To

• Benefits - starting day 1
• Medical, dental, and vision insurance
• Life and disability insurance
• Paid parental leave
• DailyPay - get paid when you need it
• Employee Assistance Program (EAP)
• 401(k) with company match
• Paid time off (PTO) with rollover
• Complimentary wellness tools
• Unlimited employee referral bonuses
• Advanced scheduling with easy shift swapping via our app
• Leadership development & tuition reimbursement
• Discounts on hotel rooms, dining, and travel
• Growth opportunities across multiple hotel properties in your market

Compensation starts at $45,840.00 to $57,300.00