Front Desk Manager

Slhosp; Baraboo (WI); On-site; USD 40,000 - 60,000; Full time

Job summary

Join a forward-thinking hospitality firm as a Front Desk Manager in Baraboo, WI. This role offers the opportunity to lead a dedicated team, enhance guest experiences, and drive occupancy through innovative strategies. Ideal candidates will possess a strong background in guest services and leadership, with a focus on training and mentoring staff. Enjoy a supportive environment with opportunities for growth, competitive benefits, and the chance to make a significant impact in a dynamic setting. If you're passionate about hospitality and ready to take the next step in your career, this position is for you.

Benefits

401(k) with Company Match

Paid Time Off

Holiday Pay

Travel Discounts

Medical Insurance

Dental Insurance

Vision Insurance

Qualifications

• 2+ years in hospitality leadership role preferred.
• Strong communication and interpersonal skills are essential.

Responsibilities

• Oversee night audit and prepare daily financial reports.
• Manage staffing, assign work, and set performance goals.
• Ensure prompt and professional guest service.

Skills

Guest Service Experience

Revenue Management

Communication Skills

Time Management

Organizational Skills

Interpersonal Skills

Microsoft Office Suite Proficiency

Education

Associate's Degree in Hospitality

Bachelor's Degree in Business Administration

Job description

S&L Hospitality, along with the Fairfield Inn & Suites, is currently accepting resumes for a Front Desk Manager in Baraboo, WI. Ideal candidates will have previous guest service and hospitality experience, be comfortable with using (and willing to learn) various software to manage labor, timecards, and scheduling, possess revenue management experience, and be available to work occasionally in the evenings/weekends during events. Previous Marriott experience is preferred. This position is at a limited-service property and requires a hands-on working manager role.

Responsibilities may include but are not limited to:

1. Oversee night audit function and prepare daily financial reports.
2. Develop plans to increase occupancy and ADR through walk-ins and upselling at the front desk.
3. Manage staffing requirements, assign work, and set performance and development goals. Provide mentoring, coaching, and feedback.
4. Manage conflict and improve team member performance.
5. Train staff on compliance with laws, safety regulations, and system security.
6. Ensure staff has the tools and training to perform their duties effectively.
7. Ensure front office provides prompt, professional, and personalized guest service.
8. Greet guests upon arrival and engage effectively with them.
9. Respond to guest complaints, solicit feedback, and build relationships to improve satisfaction.
10. Conduct inspections of the front office and public areas, taking corrective actions as needed.
11. Check billing and guest credit for compliance and ensure secure transactions.
12. Train team members on procedures and serve as a communication point during emergencies. Build relationships with local emergency services.
13. Perform other duties as assigned.

Preferred qualifications or experience:

1. Experience in guest services, preferably in hospitality or service industries.
2. At least 2 years in a hospitality leadership role.
3. Strong communication and interpersonal skills, maintaining professionalism and confidentiality.
4. Self-motivated with effective time management, able to handle multiple tasks independently and as part of a team.
5. Excellent organizational skills and attention to detail.
6. Ability to interact with diverse individuals in a fast-paced environment.
7. Proficiency with Microsoft Office Suite.
8. Availability to work evenings, weekends, and holidays due to the nature of the role.
9. Preferred education: Associate's or Bachelor's degree in hospitality, business administration, or related field.
10. Ability to motivate and inspire team members, fostering empowerment.

Physical Requirements:

1. Lift up to 50 lbs.
2. Sit and/or stand for extended periods.
3. Exposure to indoor/outdoor temperatures and various noises.
4. Exposure to cleaning chemicals and dust.

Candidates must successfully complete a background check.

Benefits:

For all team members:

• Eligibility for 401(k) after 6 months, with a 100% match at 3% contributions and 50% up to 5%.
• Paid Time Off (Sick & Vacation).
• Holiday Pay.
• Opportunities for growth and transfer within properties in Wisconsin, South Dakota, North Dakota, and Iowa.
• Travel discounts at various hotel brands including Choice, Hilton, IHG, and Marriott.

For full-time leadership:

• Medical, dental, and vision insurance, plus options for additional coverage like STD, LTD, critical illness, and life insurance.

Our company is a privately held hotel development and management firm based in the Midwest, with extensive experience in hotel and resort operations, committed to delivering first-class guest experiences and engaging with local communities.