Front Desk Manager

AC Hotel Arlington National Landing; Arlington (VA); On-site; USD 42,000 - 52,000; Full time

Job summary

HHM Hospitality in Arlington, VA is seeking a Front Desk Manager to lead the front desk team and ensure top-tier guest service.

You will oversee daily front office operations, coach staff, and handle guest requests, complaints, and brand communications while supporting related hotel services and events.

Qualifications

• Associate’s or Bachelor’s degree preferred.
• 1–3 years hospitality experience, including front desk operations.

Responsibilities

• Interview, select, train, schedule, coach and support associates, ensuring they perform to HHM brand standards.
• Oversee all front office operations in the absence of the Assistant General Manager.
• Remain active at the front desk, including checking in/out guests and handling requests.
• Resolve guest complaints by researching the situation and determining effective solutions.
• Respond to brand Guest Alerts for resolution as needed.
• Monitor guest satisfaction and work to improve scores.
• Participate in lobby ambassador activities to enhance guest interaction.
• Assist in hotel food and beverage when needed.
• Monitor front office financial operations and ensure accounting controls.
• Assist in budgets and forecasts for the department.
• Review guest correspondence and incident logs; direct staff accordingly.
• Ensure brand updates are communicated to staff.
• Maintain front office supplies and inventory for gift shop/market.
• Coordinate with Sales for group resumes and rooming lists.
• Monitor occupancy to optimize space and avoid overbooking.
• Follow sustainability guidelines under HHM EarthView program.
• Practice safe work habits, wear PPE, and follow MSDS/OSHA standards.
• Perform other duties as requested by management.

Skills

Front desk ops experience

Hospitality operations

Education

Associate’s degree

Bachelor’s degree

Job description

Overview

Opportunity: Front Desk Manager

Manage front desk operations to ensure staff meets company operational standards while providing the highest level of guest service.

Potential Career Path

Front Office Manager – Rooms Division Manager – Assistant General Manager

Essential Job Functions

• Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
• Oversee all front office operations in the absence of the Assistant General Manager.
• Remain an active participant at the front desk, including checking in/out guests, preparing bills and handling guest requests.
• Resolve guest complaints and concerns by conducting thorough research of the situation and determining the most effective solutions.
• Respond to brand Guest Alerts for resolution as needed.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Participate in lobby ambassador and other activities related to interacting with guests on an individual level. Thus creating a relationship and culture that will result in repeat stays.
• Assist in hotel food and beverage when needed, where applicable.
• Assist in monitoring of front office financial operations and ensurefront office compliance with accounting controls and procedures.
• Assist in development, implementation and monitoring of daily, weekly, monthly, and annual department-wide budgets and forecasts.
• Review correspondence from guests and incident logs; direct staff according to information obtained.
• Review all brand correspondence for updates to procedures and standards and ensure all is communicated to the staff.
• Ensure front office supplies and merchandise for the gift shop and or market are fully stocked, and inventory is maintained.
• Work with the Sales office to ensure group resumes and group rooming lists are inputted and maintained.
• Monitor occupancy of guest room space to ensure most efficient use andminimize overbooking.
• Follow sustainability guidelines and practices related to HHM’s EarthView program.
• Practice safe work habits, wear protective safety equipment and followMSDS and OSHA standards.
• Perform other duties as requested by management.

Position Requirements

• Associate’s or Bachelor’s degree preferred.
• 1 to 3 years hospitality related experience, including front desk operations experience.

Work Environment and Context

• Work schedule varies and may include working on holidays and weekends and alternate shifts.
• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It