Front Desk Lead

SIR Fitness LLC.; Tustin (CA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Advancement opportunities

Training & development

Wellness resources

Performance bonus

Company events

Employee discounts

Free snacks

Job summary

Crunch Fitness is looking for a Front Desk Lead in California to be the face of the club, drive sales, and keep the front desk buzzing when management isn’t on site.

You’ll lead the MSR team, coach new members, cover openings and closings, and model Crunch culture with high energy and outstanding guest service.

This role offers a base hourly rate of $18–$20 plus a monthly bonus up to $250 based on hitting goals across tours, dues, referrals, retail, and more.

Qualifications

• Must be high-energy, sales-driven leader.
• Strong people skills and hospitality mindset.
• Thrives in fast-paced, member-focused environments.

Responsibilities

• Lead front desk operations and sales goals.
• Oversee tours, phone inquiries, and VIP registrations.
• Manage Engage platform (Daily Activity Report + DLM call log).
• Lead MSR training and set sales goals.

Skills

Leadership

Sales ability

Customer service

Communication

Team player

Job description

Benefits:

• Opportunity for advancement
• Training & development
• Wellness resources
• Bonus based on performance
• Company parties
• Employee discounts
• Free food & snacks

FRONT DESK LEAD (FDL)

Level Up Your Leadership Drive Sales Own the Front Desk Experience

Crunch Fitness is looking for a Front Desk Lead (FDL) — a high-energy, sales-driven, people-loving leader who keeps the club buzzing and the front desk running like a well-oiled machine. When management isn’t on site, you’re the one holding it down. You’re the face of the club, the heartbeat of the member experience, and a key player in our membership and personal training sales team.

If you thrive in fast-paced environments, love helping people, and want to grow your fitness career, this is your next step.

What You’ll Do

You're not just checking people in — you’re leading the front desk, driving sales, and elevating the Crunch vibe.

Sales & Member Experience

You will:

• Be first-up for tours, phone inquiries, and VIP guest registrations
• Manage the Engage platform (Daily Activity Report + DLM call log)
• Contact expiring prepaid members with renewal offers
• Crush PT sales goals - selling PT, booking Kickoffs, and supporting the PT team
• Promote special events and retail products
• Manage club website + social media updates to drive engagement
• Review membership pricing daily for accuracy across ABC Ignite, Engage Pro, and Crunch.com

You’re the front-line sales engine of the club.

Leadership & Staff Development

You will:

• Assist with new membership sales training for MSRs
• Help set sales goals for the MSR team
• Participate in MSR interviews
• Cover opening and closing shifts when needed
• Model professionalism, energy, and Crunch culture every shift

You’re the go-to leader when the GM, AGM, or PTM isn’t on deck.

Compensation

Base Rate: $18-$20/hr Monthly Bonus Opportunity: Up to $250, based on hitting:

• KO Goal
• Average Dues Goal
• Referral Goal
• Retail Goal
• NMR Goal

This role rewards hustle, consistency, and leadership.

Schedule

FDLs work 5 shifts per week, typically: Sunday through Thursday

This role is perfect for someone who wants steady hours, leadership responsibility, and career growth.

Who You Are

• A master of the MSR role
• A natural leader with strong communication skills
• A sales-driven, goal-oriented performer
• A team player who loves helping others grow
• A high-energy, positive, Crunch-culture ambassador
• Someone who thrives in a fast-paced, member-focused environment

If you love connecting with people, hitting goals, and being the person everyone can count on — you’ll shine here.

Why This Role Matters

The Front Desk Lead is the glue that holds the club together. You set the tone, drive the energy, support the team, and make sure every member feels the Crunch difference the moment they walk in.

This is your chance to learn, grow, and make an impact every single day.