Front Desk/Host

Dave & Buster's Management Corporation, Inc.; St. Louis (MO); On-site; USD 2,066,000 - 2,273,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Free games

Job summary

Dave & Buster’s is a lively, hospitality-driven venue where the front desk host greets Guests, guides game rentals, merchandise sales, and dining experiences while ensuring a welcoming first impression.

The role emphasizes friendly communication, teamwork, accurate transactions, stocking, and cleanliness. Flexible schedules support school or other jobs, with benefits such as medical, dental, vision, and a 401K alongside Free Games for qualifying positions.

Qualifications

• Experience in a fast-paced hospitality or retail setting preferred, but not required.
• Must be able to read and communicate in English.
• Able to operate a cash register and handle transactions accurately.

Responsibilities

• Greet Guests and guide them through game rentals, merchandise sales, and dining experiences.
• Answer phones and assist Guests with inquiries and reservations.
• Stock menus, silverware, Power cards, and gift cards; maintain clean Front Desk area.
• Process transactions and reconcile monies from banks.
• Ensure a positive guest experience and invite guests to return.

Skills

Customer service

Communication skills

English proficiency

Tools

Cashier / POS

Job description

Dave & Buster’s is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co‑workers are awesome!

We offer an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES and more.

POSITION SNAPSHOT

Our front desk and host position ensures Guests' initial impressions with Dave & Buster's are positive and welcoming. The front desk/host positions require a strong communicator who will guide our Guests through their retail, game rental and dining experiences.

NITTY GRITTY DETAILS

• Delivers an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun.
• Acts as ambassador to the building, greeting Guests with a positive attitude and enthusiasm while coordinating game rentals, merchandise sales, and telephones.
• Smiles and greets Guests upon entering.
• Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action.
• Bids farewell to Guests leaving.
• Ensures everything was satisfactory and invites Guests to return.
• Prepares for the shift by ensuring area is stocked with supplies: menus, silverware, Power cards, gift cards etc.
• Reviews the cleanliness and organization of the Front Desk and Host station.
• Ensures all menus are stocked and properly cleaned and maintained.
• Checks for restocking of necessary supplies.
• Brings all areas up to standard.
• Discusses problem areas with Manager.
• Conducts merchandise inventory during and after shift, if applicable.
• Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness.
• Notifies Manager of any Guest that is perceived to be unhappy.
• Assists other Team Members as needed or as business dictates.
• Drives table turn timing by scouting open tables, bussing and cleaning tables as necessary.
• Rotates seating appropriately following guidelines to ensure fairness and balance in the dining areas.
• Manages flow from the front doors, efficiently helping Guests with needs and directing as needed.
• Manages wait times and communicates information as needed to Guests, Team Members, and Managers.
• Delivers silverware as Guests are seated.
• Makes timely and accurate calculations of bill transactions.
• Greets and assists Guests efficiently and with a smile while processing transactions.
• Is responsible for the reconciliation of any monies from their banks.
• Completes “To Go” order transactions for Guests and ensures accuracy.
• Sells merchandise from the Front Desk, if applicable.
• Must be friendly and able to smile frequently.
• Restaurant, retail, or cashier experience preferred, but not required.
• Employee needs to be able to communicate effectively with multiple Guests while generating enthusiasm for D&B.
• Is dressed in accordance with dress guidelines, looking neat, clean, and professional at all times.
• Must demonstrate ability to read and communicate in English.
• Must be able to articulate clear greetings, requests for assistance, and farewells to Guests.
• Must be skilled at calmly responding to dis‑satisfied Guests and calling issues to Manager's attention.
• Must be at least 16 years of age.

REQUIREMENTS STUFF OUR ATTORNEYS MAKE US WRITE

• Work days, nights, and/or weekends as required.
• Work in noisy, fast paced environment with distracting conditions.
• Read and write handwritten notes.
• Lift and carry up to 30 pounds.
• Move about facility and stand for long periods of time.
• Walk or stand 100% of shift.
• Reach, bend, and stoop frequently.

As an equal opportunity employer, Dave & Buster’s is dedicated to our policy of nondiscrimination in all aspects of employment, and we comply with all Federal, State and Local laws regarding nondiscrimination.

Salary Range: 15 - 16.5

We are an equal opportunity employer and participate in E-Verify in states where required.

DAVE & BUSTER’S is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus your co‑workers are awesome!