Front Desk Host

Halcyon, a hotel in Cherry Creek; Denver (CO); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Medical/dental/vision benefits

Maternity/paternity leave

Pet insurance

401k with company match

Student loan repayment program

Job summary

Halcyon, a hotel in Cherry Creek, is seeking an enthusiastic individual to warmly welcome guests and manage the check-in process. The role requires an approachable personality coupled with a strong attention to detail to create personalized experiences for patrons.

The successful candidate will enjoy competitive medical benefits, PTO options, and a supportive working environment. Become part of Denver’s only AAA 4-Diamond independent hotel and contribute to our reputation as one of the city’s best places to work.

Qualifications

• Strong communication skills and ability to connect with guests.
• Experience in hospitality is a plus.
• Flexibility to work varied shifts as required.

Responsibilities

• Welcome guests upon their arrival and assign rooms.
• Provide information about the hotel and amenities.
• Perform check-in and check-out tasks efficiently.
• Respond to guest requests in a timely manner.

Skills

Approachable and personable personality

Patient and understanding

Eye for detail

Sense of urgency

Ability to stand for extended periods

Job description

The ultimate 'non-hotel,’ Halcyon’s 154-rooms blur the lines between hotel and gracious home with considered comfort, attention to detail and an impressive art collection. Adding to a level of thoughtful prestige is our proud accomplishment of being named Denver’s only AAA 4-Diamond independent hotel in 2023, as well as being named one of Denver’s “Best Places to Work.”

This individual has a natural ability to brighten a room and create a warm and welcoming atmosphere. This innate compassion allows them to connect on a deeper level and cultivate unique, personalized experiences for patrons. Their primary goal is to welcome guests and invite them to create their own experiences through discovery of the facility and local scene.

Requested Tasks

• Welcome guests upon their arrival and assign rooms
• Provide information about hotel, available rooms, review their rate and amenities available on property with all guests during the check-in process
• Inform guests about payment methods and verify their credit cards on file or collect upon arrival
• Perform all check-in and check-out tasks
• Respond to requests in a timely and professional manner

Requested Capabilities

• Approachable and personable personality
• Patient and understanding with guests’ needs and requests
• Eye for detail
• Sense of urgency to fulfill requests and resolve issues
• Ability to stand for extended periods at a time

As part of the Makeready collection, we proudly offer a variety of thoughtful benefits and perks for eligible team members including accommodating PTO/PTO exchange, medical/dental/vision benefits, maternity/paternity leave, pet insurance, company-matched dependent care & 401k, student loan repayment program and a wide range of additional ancillary benefits. The health, happiness and well-being of our team is our top priority.

We take pride in our Guiding Principles to help define how we successfully work together. We follow them not out of duty but live by them instinctively.

Makeready LLC and its affiliated entities are proud to encourage and support an environment where everyone can be a successful team member as their true independent self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance.