Front Desk/Host

Dave & Buster's Management Corporation, Inc.; Cincinnati (OH); On-site; USD 14,000 - 16,000; Full time

Benefits offered by this job

Free games

Medical insurance

Dental insurance

Vision insurance

401K

Benefits package

Job summary

Dave & Buster’s is different from everywhere else. No two days are ever the same, with a flexible schedule that can fit school or other jobs and coworkers who make work enjoyable.

The front desk/host role ensures Guests' initial impressions are positive, guiding guests through game rentals, dining, and merchandise while delivering friendly service.

Qualifications

• Must be at least 16 years of age.
• Able to read and communicate in English.
• Friendly, able to greet Guests with enthusiasm and maintain a positive attitude.
• Restaurant, retail or cashier experience preferred but not required.

Responsibilities

• Greet Guests entering the venue and assist with seating and service flow.
• Handle transactions and process payments at the Front Desk.
• Stock menus, silverware, and cards; ensure cleanliness of Front Desk and Host station.
• Manage wait times and inform Guests, Team Members and Managers as needed.
• Support other Team Members and maintain a welcoming environment.

Skills

Communication skills

Customer service

English literacy

Tools

POS system

Job description

Job Description

Dave & Buster’s is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co‑workers are awesome! Dave & Buster’s offers an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES and more.

POSITION SNAPSHOT

Our front desk and host position ensures Guests' initial impressions with Dave & Buster's are positive and welcoming. The front desk/host positions require a strong communicator who will guide our Guests through their retail, game rental and dining experiences.

NITTY GRITTY DETAILS

• Delivers an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun.
• Acts as ambassador to the building, greeting Guests with a positive attitude and enthusiasm while coordinating game rentals, merchandise sales, and telephones.
• Smiles and greets Guests upon entering.
• Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action.
• Bids farewell to Guests leaving.
• Ensures everything was satisfactory and invites Guests to return.
• Prepares for the shift by ensuring area is stocked with supplies: menus, silverware, Power cards, gift cards etc.
• Reviews the cleanliness and organization of the Front Desk and Host station.
• Ensures all menus are stocked and properly cleaned and maintained.
• Checks for restocking of necessary supplies.
• Brings all areas up to standard.
• Discusses problem areas with Manager.
• Conducts merchandise inventory during and after shift, if applicable.
• Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness.
• Notifies Manager of any Guest that is perceived to be unhappy.
• Assists other Team Members as needed or as business dictates.
• Drives table turn timing by scouting open tables, bussing and cleaning tables as necessary.
• Rotates seating appropriately following guidelines to ensure fairness and balance in the dining areas.
• Manages flow from the front doors, efficiently helping Guests with needs and directing as needed.
• Manages wait times and communicates information as needed to Guests, Team Members, and Managers.
• Delivers silverware as Guests are seated.
• Makes timely and accurate calculations of bill transactions.
• Greets and assists Guests efficiently and with a smile while processing transactions.
• Is responsible for the reconciliation of any monies from their banks.
• Completes “To Go” order transactions for Guests and ensures accuracy.
• Sells merchandise from the Front Desk, if applicable.
• Must be friendly and able to smile frequently.
• Restaurant, retail, or cashier experience preferred, but not required.
• Employee needs to be able to communicate effectively with multiple Guests while generating enthusiasm for D&B.
• Is dressed in accordance with dress guidelines, looking neat, clean, and professional at all times.
• Must demonstrate ability to read and communicate in English.
• Must be able to articulate clear greetings, requests for assistance, and farewells to Guests.
• Must be skilled at calmly responding to dis‑satisfied Guests and calling issues to Manager's attention.
• Must be at least 16 years of age.

Requirements

• Work days, nights, and/or weekends as required.
• Work in noisy, fast paced environment with distracting conditions.
• Read and write handwritten notes.
• Lift and carry up to 30 pounds.
• Move about facility and stand for long periods of time.
• Walk or stand 100% of shift.
• Reach, bend, and stoop frequently.

Equal Opportunity / E-Verify

As an equal opportunity employer, Dave & Buster’s is dedicated to our policy of nondiscrimination in all aspects of employment, and we comply with all Federal, State and Local laws regarding nondiscrimination.

Dave and Buster's is proud to be an E-Verify Employer where required by law.

We are an equal opportunity employer and participate in E-Verify in states where required.

Salary Compensation

Salary Compensation is from $10.45 - $11.5 per hour

Salary Range: 11 - 12.8

Additional Note

Dave & Buster’s is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus your co-workers are awesome!