Front Desk-Holiday Inn Express & Suites Express Walker

Lodgco; Walker (MI); On-site; USD 1,929,000 - 2,342,000; Full time

Job summary

Lodgco is seeking a front desk associate in Walker, MI. You will welcome guests, handle check-ins/outs, assign rooms, and address requests with courtesy and professionalism.

Responsibilities include operating hotel systems, handling inquiries, processing payments, and providing local information. The role requires strong communication and multitasking in a fast-paced environment.

Qualifications

• Customer service experience is preferred.

Responsibilities

• Perform guest registrations (check ins & check outs), room assignments, and special requests.
• Understand daily hotel operations, policies, procedures, and internal rules.
• Knowledge of Brand’s operating systems and Brand’s customer loyalty programs.
• Familiar with guest rooms, locations, amenities, features, and all other services offered.
• Knowledge of room rates, packages, discounts, and promotions.
• Ensure proper credit when checking out guest(s) and handle late charges accordingly.
• Knowledge of cash handling and bank procedures to check out all guest(s).
• Bank out at end of shift by following drop procedures.
• Answer phones, handle mail, and take messages.
• Assist guests with problems and questions; ensure all guest problems are resolved.
• Knowledge about the city, local area, and attractions.
• Utilize spare time for cleaning (i.e. front desk, back office, common areas) and maintaining sidewalks and front entry.
• Know all emergency procedures and the proper action to take.

Skills

Guest service

Communication

Multitasking

Flexibility

Phone skills

Job description

Location: Walker, MI

Job Id:1375

# of Openings:1

JOB SUMMARY: Responsible for serving guests at the front desk while providing the highest level of services possible in an efficient, courteous, and professional manner.

ESSENTIAL JOB FUNCTIONS:

• Perform guest registrations (check ins & check outs), room assignments, and special requests
• Understanding of daily hotel operations, policies, procedures, and internal rules
• Knowledge of Brand’s operating systems and Brand’s customer loyalty programs
• Familiar with guest rooms, locations, amenities, features, and all other services offered
• Knowledge of room rates, packages, discounts, and promotions
• Ensure proper credit when checking out guest(s) and handle late charges accordingly
• Knowledge of cash handling and bank procedures to check out all guest(s)
• Bank out at end of shift by following drop procedures
• Answer phones, handle mail, and take messages
• Assist guests with problems and questions; ensure all guest problems are resolved
• Knowledge about the city, local area, and attractions
• Utilize spare time for cleaning (i.e. front desk, back office, common areas) and maintaining sidewalks and front entry
• Know all emergency procedures and the proper action to take

OTHER DUTIES:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

COMPETENCIES:

• Ability to learn quickly and work in a fast paced position with constant guest interaction
• Communication both verbal and written
• Computer and telephone skills
• Must be able to multi-task
• Flexibility with schedule

REQUIRED/PREFERRED EDUCATION AND EXPERIENCE

• Customer service experience is preferred

ADDITIONAL ELIGIBILITY QUALIFICATIONS

Satisfactory criminal background screening required - Valid driver’s license with safe driving record may be required –

SUPERVISORY RESPONSBILITY

This position has no supervisory responsibilities.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to verbally communicate, listen, stand for long periods of time, ability to walk, kneel, stoop, bend, and lift up to 50 pounds.

EXPECTED HOURS OF WORK

This position requires variable hours based on the needs of the hotel including nights and weekends.

EEO STATEMENT

In accordance with all applicable local, state, and federal laws, Lodgco is committed to a policy of nondiscrimination and equal employment. This policy requires that all decisions involving hiring, promotion, transfer, compensation, benefits, training, discipline, and all other personnel practices and terms or conditions of employment will be made without regard to race, color, religion, sex, age, national origin, disability, genetic information, height, weight, marital status, veteran status, sexual orientation or any other protected characteristic under state, federal, or local law. Lodgco also prohibits retaliation against any employee because the employee has engaged in an activity that is protected under state, federal, or local law.