Front Desk & Guest Experience Supervisor

Sheraton Bloomington Hotel; BLOOMINGTON (MN); On-site; USD 42,000 - 64,000; Full time

Job summary

Sheraton Bloomington Hotel is seeking an Assistant Front Office Manager to oversee daily Front Desk operations, ensuring top-tier guest satisfaction and professional guest interactions. The role includes guiding front desk staff, monitoring VIP reservations, and coordinating with other departments to uphold hotel standards.

Responsibilities emphasize effective communication, leadership in staff training, and accurate handling of postings, deposits, and reports.

Qualifications

• Must be able to read and write to facilitate the communication process.
• Requires good communication skills, both verbal and written.
• Extensive knowledge of the hotel, its services and facilities.
• Must have excellent customer relations skills and leadership capability.
• Must be detail oriented with outstanding organizational and communication skills.

Responsibilities

• Oversee daily operations of the Front Desk Department and ensure guest satisfaction.
• Direct and train front desk staff and operators; assist in new-hire and ongoing training.
• Review VIP and special reservations; ensure pre-registration and proper room assignments.
• Ensure daily posting, cash handling, and account settlements are correct.
• Prepare and review the day’s reports and inform staff of pertinent information.

Skills

Customer relations

Leadership

Communication

Organization

Attention to detail

Job description

Sheraton Bloomington Hotel is seeking an Assistant Front Office Manager to oversee daily Front Desk operations, ensuring top-tier guest satisfaction and professional guest interactions. The role includes guiding front desk staff, monitoring VIP reservations, and coordinating with other departments to uphold hotel standards.

Responsibilities emphasize effective communication, leadership in staff training, and accurate handling of postings, deposits, and reports.