Front Desk & Guest Experience Specialist (Evenings/Weekends)

Marriott Orlando Downtown; Orlando (FL); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Competitive compensation package

Opportunities for career growth and development

Employee discounts on hotel stays and dining

Comprehensive health and wellness benefits

Supportive and inclusive work environment

Job summary

A premier hotel in Orlando is seeking a Front Desk Agent to provide exceptional customer service at check-in and check-out. Responsibilities include greeting guests, managing reservations, and addressing inquiries. Ideal candidates should have experience in customer service, strong communication skills, and organizational abilities. The position offers a competitive compensation package along with opportunities for career growth and employee discounts. This role requires flexibility with hours, including evenings and weekends.

Qualifications

• Previous experience in front desk or customer service roles preferred.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.

Responsibilities

• Greet and welcome guests upon arrival with a warm and friendly attitude.
• Manage guest check-in and check-out processes efficiently and accurately.
• Handle guest reservations, cancellations, and modifications promptly.

Skills

Communication skills

Organizational skills

Customer service

Multitasking

Hotel management software proficiency

Education

High school diploma or equivalent

Job description

A premier hotel in Orlando is seeking a Front Desk Agent to provide exceptional customer service at check-in and check-out. Responsibilities include greeting guests, managing reservations, and addressing inquiries. Ideal candidates should have experience in customer service, strong communication skills, and organizational abilities. The position offers a competitive compensation package along with opportunities for career growth and employee discounts. This role requires flexibility with hours, including evenings and weekends.