Front Desk & Guest Experience Associate — Blowout Specialist

Drybar Shops; Johns Creek (GA); On-site; USD 24,000 - 32,000; Full time

Benefits offered by this job

Commissions

Paid time off

Free blowouts

Bonus incentives

Employee discounts

Flexible schedule

Growth opportunities

Positive culture

Job summary

Drybar Shops in Johns Creek is hiring friendly retail sales associates to welcome guests and guide the client experience from check-in to check-out.

You will greet customers, operate Booker POS, recommend products and memberships, and help keep the shop clean and inviting while delivering exceptional service.

This role offers lucrative commissions, paid time off after 6 months, free blowouts Sunday–Thursday, and growth opportunities in a fast-paced, team-oriented environment.

Qualifications

• 1+ years of customer service in a fast-paced environment.
• Experience with point-of-sale (POS) systems preferred.
• High school diploma or equivalent.
• Ability to multi-task, problem-solve, and stay composed under pressure.
• Must be able to stand/walk for 6-8 hours per shift.
• Strong track record of delivering exceptional customer experiences.
• Technically savvy and comfortable with front desk operations.
• Professional, friendly, and team-oriented demeanor.

Responsibilities

• Greet and check in/out clients using Booker.
• Manage client profiles and troubleshoot scheduling or POS issues.
• Handle payments, tips, and commissions with integrity.
• Answer phones and voicemails promptly.
• Review client notes to ensure personalized service.
• Pair clients with stylists and manage break schedules as needed.
• Support shop management in maintaining smooth daily operations.
• Serve complimentary beverages and engage clients to create a bar-like vibe.
• Maintain clear communication with team and leadership.
• Recommend and sell products, tools, and memberships.
• Restock and maintain retail displays.
• Support merchandising and inventory tasks.
• Maintain shop cleanliness and complete assigned side work.
• Follow opening, closing, and shift duties.
• Help onboard and train new Bartenders and contribute to a positive culture.

Skills

Customer service

Multitasking

Problem-solving

Stand/walk

Team-oriented

Education

High school diploma

Tools

POS systems

Job description

Drybar Shops in Johns Creek is hiring friendly retail sales associates to welcome guests and guide the client experience from check-in to check-out.

You will greet customers, operate Booker POS, recommend products and memberships, and help keep the shop clean and inviting while delivering exceptional service.

This role offers lucrative commissions, paid time off after 6 months, free blowouts Sunday–Thursday, and growth opportunities in a fast-paced, team-oriented environment.