Front Desk – Family Shelter (Day)

Tech9; Gresham (OR); On-site; USD 28,929 - 31,684; Full time

Benefits offered by this job

Competitive pay

Medical benefits

Paid time off

Professional development opportunities

Job summary

A community-centered nonprofit in Gresham, OR, is seeking a Front Desk staff member to serve as a welcoming point of contact at their family shelter. Responsibilities include assisting visitors, managing data entry tasks, and ensuring a safe reception area. Ideal candidates should possess strong customer service skills, data entry experience, and the ability to effectively communicate with diverse populations. Join a mission focused on long-term housing stability and community impact.

Qualifications

• 1+ years of experience in administrative support, customer service, or front desk operations.
• Excellent communication and interpersonal skills.
• Ability to remain calm and professional in fast-paced or crisis situations.

Responsibilities

• Greet and assist all visitors, participants, and partners.
• Input and maintain participant data and service records.
• Monitor entry and exit activity to maintain building security.

Skills

Customer service

Data entry

Communication

Organizational skills

Calm under pressure

Education

High school diploma or equivalent

Tools

Microsoft Office

Google Workspace

Job description

LocationPortland, ORCompensation$21 - $23 per hour (USD)Job Title: Front Desk – Family ShelterReports To: Program Supervisor – Family ShelterLocation: Gresham, OregonFull-Time | 40 hours/week | Pay Range: $21/hr-23/hr (DOE) | Benefits IncludedShifts: Friday-Tuesday (7am-3pm or 2:30pm-10:30pm)**About Just Compassion**Just Compassion of East Washington County is a community-centered nonprofit dedicated to addressing the needs of unhoused individuals by building relationships and working toward long-term housing stability. We operate with a low-barrier, housing-first approach, ensuring equitable access to services for all individuals.**Position Summary**The Front Desk team serves as the first point of contact for participants, visitors, and community partners at Just Compassion’s 50-unit family shelter in Gresham, OR. This position is responsible for maintaining a welcoming, safe, and trauma-informed reception area while performing administrative and data entry tasks to support overall shelter operations.The Front Desk team balances hospitality and administrative responsibilities, ensuring that all participants receive professional, compassionate service and that essential data (including entries into HMIS and internal systems) are completed accurately and timely.**Essential Duties and Responsibilities**Reception and Guest Services* Greet and assist all visitors, participants, and partners in a professional, trauma-informed, and welcoming manner.* Answer and route phone calls, emails, and in-person inquiries to appropriate staff.* Monitor entry and exit activity to maintain building security and ensure only authorized individuals access the facility.* Maintain sign-in logs for participants, guests, and service providers.* Provide information on shelter policies, services, and available resources in a clear and supportive manner.* Respond calmly and professionally to participant concerns or behavioral escalations, notifying supervisory staff as appropriate.Administrative and Data Entry* Input and maintain participant data, service records, and bed utilization details in HMIS and other tracking systems.* Ensure daily data accuracy, including intakes, exits, and service transactions.* Maintain paper and electronic files consistent with HIPAA and organizational confidentiality standards.* Prepare basic reports, logs, and data summaries for program staff and funders as assigned.* Support administrative duties including filing, copying, and tracking of supplies or work orders.* Assist with internal communications, schedule coordination, and document management.Facility and Safety Support* Serve as a communication hub during incidents or emergencies by relaying information to staff and external responders.* Monitor the lobby and entryway to promote safety and order.* Maintain the cleanliness and organization of the front desk, lobby, and public spaces.* Support compliance with fire safety, emergency, and visitor protocols.* Document incidents, maintenance concerns, or facility needs promptly.Collaboration and Team Support* Work closely with the Program Supervisor, Safety Coordinators, and Case Management team to ensure seamless operations.* Support the coordination of family intakes and check-ins, assisting with documentation and orientation for new participants.* Communicate regularly with staff across shifts to ensure continuity of information.* Assist with scheduling, volunteer coordination, and special projects as assigned.* Participate in ongoing training on trauma-informed care, cultural responsiveness, and data management systems.**Qualifications**Required:* High school diploma or equivalent.* 1+ years of experience in administrative support, customer service, or front desk operations.* Strong computer skills, including experience with Microsoft Office, Google Workspace, or similar platforms.* Excellent communication and interpersonal skills with the ability to work effectively across diverse populations.* Strong organizational skills and attention to detail in data entry and record keeping.* Ability to remain calm and professional in fast-paced or crisis situations.* Demonstrated understanding of confidentiality, boundaries, and trauma-informed engagement.Preferred* Experience working in a shelter, human services, or housing program environment.* Familiarity with HMIS (Homeless Management Information System) or other social service databases.* Bilingual or multilingual abilities (Spanish, Russian, or other languages commonly spoken by participants).**Work Environment*** Primarily on-site at the family shelter reception area.* Work involves regular interaction with families and children experiencing homelessness or housing instability.* Position requires sitting or standing for extended periods and frequent use of computers and phones.* Stay informed on Just Compassion and County policies, procedures, and program standards.* Uphold best practices in trauma-informed care, cultural competency, and harm reduction.* Perform additional tasks as assigned by the Program Manager and funding entities.**Physical Requirements*** Ability to walk up and down stairs and stand for extended periods.* Ability to lift up to 20 pounds and assist with light physical tasks (e.g., setting up tables/chairs).* Ability to perform job duties that may involve bending, twisting, or reaching.* Competitive pay and benefits including medical, dental, and paid time off.* Opportunities for professional development, including training in trauma-informed care and housing-first strategies.* A collaborative work environment that values compassion, advocacy, and community impact.* Be part of a growing organization working to create real housing solutions in Washington County and beyond.*Just Compassion of East Washington County is committed to a policy of Equal Employment Opportunity with respect to all employees and applicants for employment. This policy prohibits discrimination on all legally recognized bases including, but not limited to, race, creed, color, gender, pregnancy, sexual orientation, gender identity, age, marital status, family relationship, disability, national origin, or service in the uniformed services.*# Location