Front Desk - Eye care - No weekends!

Retina Associates of Kentucky; Louisville (KY); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Full Benefits Package - Medical,Vision

401k + Employer Matching

Paid Time Off and Paid Holidays

Paid Maternity Leave

Job summary

A Patient Coordinator at Retina Associates of Kentucky serves as the first point of contact, ensuring a warm check-in experience and smooth administrative processes. This role supports patient care with accurate information and efficient handling of inquiries.

Responsibilities include greeting patients, answering calls and emails, verifying insurances, and assisting with billing while coordinating with doctors and staff across Ophthalmology departments.

Qualifications

• High school diploma or GED is required.
• At least one year of related experience or training.
• Favorable background check result required.
• Proficient with common office software and patient communications.

Responsibilities

• Provide exceptional customer service to patients in person or by phone.
• Answer phones, emails, and in-person inquiries promptly.
• Facilitate patient flow and manage check-in/out.
• Verify medical and vision insurances and collect payments.
• Complete daily reconciliations and office duties as assigned.
• Communicate effectively with patients, doctors, and managers.

Skills

Customer service

Phone etiquette

Education

High school diploma or GED

One year related experience

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Job description

Title: Medical Receptionist (Patient Coordinator)
Company: Retina Associates of Kentucky
Location: Louisville, KY
Travel: You will regularly travel to our other offices within 1 hour of Louisville. Please only apply if you are willing to travel on a regular basis. We do pay mileage reimbursement if using personal vehicle!

Perks:

• Full Benefits Package - Medical, Vision, Dental and Life Insurance
• 401k + Employer Matching
• Paid Time Off and Paid Holidays
• Paid Maternity Leave
• Competitive Base Pay

Hours:

• Full Time
• Our office is open Monday-Friday 7:00am-5:30pm.
  • Your shifts will fall within those hours.
  • You may need to work a little earlier and/or later as needed.

Requirements:

• High School Diploma or GED Equivalent
• Favorable result on Background Check
• Basic computer skills
• Strong customer service skills
• Excitement to learn and grow

Essential Functions:

• Facilitate patient flow
• Verify medical and vision insurances
• Effectively communicate with patients, doctors, and managers
• Answer inquiries through phone, email, and in person requests

Company: Retina Associates of Kentucky
Job Title: Patient Coordinator
Department: Ophthalmology
Reports To: Patient Coordinator Supervisor
Location: This position is located in Lexington, KY.

SUMMARY

A Patient Coordinator is trained to act as the first point of contact for our patients where they set the tone for the patient’s visit through excellent patient care. This employee will also perform the necessary administrative responsibilities needed to create a smooth check-in/out experience for patients.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provide exceptional customer service during every patient encounter (in person or via phone). Display a professional attitude, greet patients promptly with a smile, and thank them when they leave
• Answer phones (both external and internal); assure prompt, courteous service at all times
• Practice urgency at all times with patients’ time, as well as Doctor’s time and schedule
• Manage patient flow in the office
• Knowledge of common fees charged for common visitsand collect correct payments
• Complete daily reconciliations / close day / countdown cash drawer
• General office duties and cleaning to be assigned by manager

QUALIFICATIONS

• Ability to interact with all levels of employees in a courteous, professional manner at all times
• Desire to gain industry knowledge and training
• Demonstrates initiative in accomplishing practice goals
• Ability to grow, adapt, and accept change
• Consistently creating a positive work environment by being team-oriented and patient-focused
• Commitment to work over 40 hours to meet the needs of the business
• Reliable transportation that would allow employee to go to multiple work locations with minimal notice

EDUCATION AND/OR EXPERIENCE

• Minimum Required: High school diploma or general education degree (GED)
• Minimum Required: One year of related experience and/or training; or equivalent combination of education and experience

LICENSES AND CREDENTIALS

• Minimum Required: None

SYSTEMS AND TECHNOLOGY

• Proficient in Microsoft Excel, Word, PowerPoint, Outlook

PHYSICAL REQUIREMENTS

• This role requires a variety ofphysicalactivities to effectively perform essential job functions. The position involves frequent walking (75%), sitting (50%), and standing (50%), with regular bending, stooping, and reaching (25–50%). Employees must be able to lift, carry, push, and pull items up to 25 lbs. Strong fine motor skills and full use of hands are essential, as the role demands constant grasping, writing/typing, and use of technology. Visual and auditory acuity—including color, depth, peripheral vision, and the ability to adjust focus is required 100% of the time. Occasional driving or climbing may also be necessary.

EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.