Front Desk & Customer Care Associate - Tailoring Studio

Adver.info; New York, Northern (NY, KY); Hybrid; USD 25,000 - 30,000; Full time

Job summary

Adver.info is seeking a Front of House Associate for our Midtown Manhattan tailoring shop. You will greet customers, manage appointments, answer inquiries, and support the team in daily operations to keep the shop welcoming and efficient.

Ideal candidates are friendly, reliable, and organized, with strong communication and a proactive attitude. Experience in fashion or retail is a plus, but not required; we value initiative and teamwork in a small, family-run environment.

Qualifications

• Excellent communication and customer service skills.
• Reliable, punctual, and organized.
• Comfortable working in a high-volume, fast-paced environment.
• Able to multitask and prioritize without becoming overwhelmed.
• Open-minded and comfortable working with a small, family-run team.

Responsibilities

• Greet customers and provide friendly, professional service.
• Assist customers with checking garments in and out.
• Answer phones, emails, and general customer inquiries.
• Schedule and manage appointments.
• Process payments and customer orders.
• Keep customer orders organized and accurately documented.
• Communicate with tailors and other team members regarding customer requests and deadlines.
• Help maintain an organized, welcoming front-of-house area.
• Assist with general day-to-day shop operations.
• Identify opportunities to improve organization, customer experience, and workflow.

Skills

Customer service

Communication

Time management

Multitasking

Adaptability

Job description

Adver.info is seeking a Front of House Associate for our Midtown Manhattan tailoring shop. You will greet customers, manage appointments, answer inquiries, and support the team in daily operations to keep the shop welcoming and efficient.

Ideal candidates are friendly, reliable, and organized, with strong communication and a proactive attitude. Experience in fashion or retail is a plus, but not required; we value initiative and teamwork in a small, family-run environment.