Front Desk Coordinator — Long-Term Care

Sunny Springs Nursing Center; Sulphur Springs (TX); Vor Ort; USD 19.000 - 25.000; Vollzeit

Benefits dieser Stelle

Benefits for Full-Time employees

Zusammenfassung

Sunny Springs Nursing Center in Sulphur Springs, TX is seeking a friendly receptionist to join our team on a full-time basis. The role supports residents and families, coordinates with staff, and assists with clerical tasks to ensure smooth daily operations.

We value excellent customer service and adherence to facility policies. The position offers a steady day schedule from 10 AM to 7 PM and opportunities to grow within a welcoming care environment.

Qualifikationen

• High school Diploma required.
• Proficiency with Microsoft office: Word, Excel and Outlook.
• Possess effective communication skills to maintain positive relationship with residents, families, staff, physicians, consultants, providers, and governmental agencies, their representatives and the community.

Aufgaben

• Meets and greets all new residents to facility; explains and orients residents to facility services such as telephone, cable, dietary preferences, laundry and activities.
• Resolves customer requests, questions and complaints; provides information to improve customer service.
• Serves as liaison between residents and other departments.
• Conducts inquiries on customer satisfaction; reports information using recommended tools and forms.
• Identifies, researches and resolves customer concerns; reports trends to Quality Assurance Committee follows up on customer inquiries not immediately resolved
• Coordinate discharge planning with resident, family, rehab, nursing, referrals to agencies.
• Arranges for consults for residents annually or as needed.
• Serves as role model to foster superb customer service.
• Assists the center in ensuring adherence to Federal and State regulations including participating in survey process and the correction of deficiencies.
• Completes clerical work for administrative and facility personnel; Opens, delivers, and forwards mail; Transcribes materials; Records appointments and meetings for administrative staff; Files necessary documents;
• Answers telephone and directs caller to correct station; Refers to nursing home directory to ascertain station number of persons requested; Takes messages for staff members; Answers questions of callers according to nursing home policy; Answers routine correspondence.
• Alerts specified individuals and agencies in case of emergencies; Assembles material for reports and questionnaires.
• Announces notifications over public address system.
• Updates resident directory including resident’s names, room locations, and telephone extensions.
• Arranges for service of office equipment.
• Other duties, responsibilities and activities as assigned by supervisor- petty cash, AR/collections, resident trust fund, petty cash, renewals, and other. Supports business office functions as needed; Receives payments for services rendered and records amount received; Distributes petty cash and makes change; Prepares and distributes receipts for monies received.
• Passes out and collects employment applications.
• Other duties, responsibilities and activities may change or assigned at any time with or without notice.

Kenntnisse

Excellent communication

Customer service

Multitasking

Ausbildung

High school Diploma

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Jobbeschreibung

Sunny Springs Nursing Center in Sulphur Springs, TX is seeking a friendly receptionist to join our team on a full-time basis. The role supports residents and families, coordinates with staff, and assists with clerical tasks to ensure smooth daily operations.

We value excellent customer service and adherence to facility policies. The position offers a steady day schedule from 10 AM to 7 PM and opportunities to grow within a welcoming care environment.