Front Desk Coordinator - Austin - Lakeway

Boardroom Salon for Men; Lakeway (TX); On-site; USD 18,000 - 26,000; Full time

Job summary

Finley\'s Barbershop in Lakeway, TX is hiring a Front Desk Coordinator. This hourly role focuses on delivering outstanding customer service, booking appointments, answering calls, and processing payments using our POS system.

The ideal candidate has at least 2 years of customer service experience, is 18+ to serve alcohol, and presents a professional appearance. Join a team that values collaboration, growth, and genuine hospitality.

Qualifications

• Minimum of 2 years of customer service experience.
• Must be at least 18 years old to serve alcoholic beverages.
• Active cosmetology or barber license in the state of employment.
• Able to work well in a team and maintain a positive attitude.
• Ability to communicate effectively in person and over the phone.
• Professional appearance and demeanor.
• Capable of multitasking in a fast-paced environment.

Responsibilities

• Provide outstanding customer service to ensure everyone who walks through our door feels welcomed and valued.
• Book appointments and manage the shop's calendar effectively.
• Managing inbound and outbound calls with excellent phone etiquette.
• Respond to customer inquiries in a timely and professional manner.
• Utilize our POS system accurately to check in and out clients, collect payments, document client information, manage appointments, and manage memberships.
• Assist with marketing and sales by educating clients on products, services, and promotions.

Skills

Customer service

Phone etiquette

Teamwork

Communication

Detail-oriented

Professional appearance

Education

Cosmetology or barber license

Tools

POS system

Job description

Now Hiring - FIN - AUS - Lakeway - Lakeway, TX

Front Desk Coordinator - Austin - Lakeway

FIN - AUS - Lakeway - Lakeway, TX Pay: $16/hr Hourly role

You've just discovered your career happy place.

At Finley's Barbershop, our mission is to help our clients relax, look great and feel confident. We do this by hiring the most highly skilled stylists and barbers who build authentic connections with everyone who walks through our doors.

We believe that work should be more than just a job-it should be an environment where collaboration and camaraderie thrive. Our team is built on strong relationships, where colleagues support one another and celebrate each other's successes. We're passionate about what we do, and our employees love coming to work because of the positive energy and the supportive community we've created.

If you're looking for a place where you can grow, connect with amazing people, and be part of a team that values respect and collaboration, we want to meet you! We aim to be the best place for you to build your career- step up and accept your position at Finley's!

Why join our team?:

At Finley's, we believe in taking care of our team just as much as we do our clients. Here's what you can look forward to when you join us:

• Career Growth- Advance your career with ample opportunities to grow
• Earn More- Competitive Retail and Membership Sale Commissions
• Comprehensive Benefits- Health, Dental, Vision, Short- & Long-Term Disability, and Life Insurance after just 60 days*
• 401K with Match- Secure your future with a solid retirement plan
• Paid Time Off- Start accruing PTO on day 1, with up to 40hours per year
• Wellness Perks- Discounted gym and med-spa benefits to enhance your wellness and self-care
• Exclusive Employee Discounts- Save on the services and products you love
• Employee Assistance Program- Support when you need it most

Our Values:

• Team First- We believe in a 'we over me' mindset, and in every shop, each team member supports connection, contribution, and collective growth culture.
• Always Sharpening- At Finley's, we believe growth is a mindset. We stay curious, seek feedback, and embrace coaching as a tool to get better every day. With open minds and passionate hearts, we level up our craft, our service, and ourselves.
• Above the Cut Professionalism- At Finley's professionalism means showing up sharp, confident, and true to who you are. Our barbers and stylists bring expert skill, speak with respect, and carry themselves with discipline and pride- all while letting their individuality shine. Professionalism is evident in every interaction, creating an experience that's polished, personal, and consistently exceptional.
• Genuine Hospitality- We listen to our clients to create memorable experiences, greet every client by name to foster genuine connection, and maintain a relaxed presence that makes our clients feel at ease.

Job Responsibilities:

• Provide outstanding customer service to ensure everyone who walks through our door feels welcomed and valued
• Book appointments and manage the shop's calendar effectively
• Managing inbound and outbound calls with excellent phone etiquette
• Respond to customer inquiries in a timely and professional manner
• Utilize our POS system accurately to check in and out clients, collect payments, document client information, manage appointments, and manage memberships
• Assist with marketing and sales by educating clients on products, services, and promotions

Job Requirements:

• Minimum of 2 years of customer service experience
• Minimum 18 years of age to serve alcoholic beverages
• Professional appearance and demeanor
• Ability to work well in a team setting
• A positive, and uplifting attitude is a must
• Ability to pay attention to detail and work in a fast-paced environment
• Excellent communication abilities verbally, over the phone, and in messaging
• Must be able to remain calm and professional in stressful situations

Requirements

Active cosmetology or barber license in the state of employment, reliable transportation, and availability aligned with the location's needs.