Front Desk Coordinator | Administrative and Support Services [M&FRC188093]

ProSidian Consulting, LLC; North Dakota; On-site; USD 35,000 - 50,000; Full time

Job summary

A management and operations consulting firm is seeking a Front Desk Coordinator to support the U.S. Air Force Military & Family Readiness Center in North Dakota. This full-time position requires a high school diploma, 2+ years of experience in customer service, and strong communication skills. Responsibilities include greeting visitors, managing appointments, and ensuring compliance with security protocols. The role offers competitive benefits, including health plans and 401(k) with company match.

Benefits

Competitive compensation

Group health and dental/vision plans

401(k) with company match

PTO

Qualifications

• 2+ years of experience in front desk operations or customer service.
• Experience in a military or high-security environment is a plus.
• Familiarity with government scheduling and database systems is a plus.

Responsibilities

• Serve as the primary point of contact for all visitors and military personnel.
• Greet and assist visitors in a professional manner.
• Maintain a professional front desk area with up-to-date information.

Skills

Strong verbal and written communication

Excellent organizational skills

High attention to detail

Problem-solving abilities

Education

High school diploma or equivalent

Associate’s degree in Business Administration or related field

Tools

Microsoft Office Suite

Job description

Overview

Front Desk Coordinator | Administrative and Support Services [M&FRC188093] – Full-time position with ProSidian, a management and operations consulting firm delivering enterprise service solutions across risk management, compliance, business process, IT effectiveness, engineering, environmental, sustainability, and human capital.

ProSidian serves a broad range of industry sectors and engages with public/private companies, defense and civilian government agencies, and non-profit organizations. The role supports the U.S. Air Force Military & Family Readiness Center (M&FRC) and related entities in the Midwest and CONUS – North Dakota region.

Position details: DPLH Est.: 2080 Hrs. ST | 0 Hrs. OT on a full-time basis; location CONUS – North Dakota; supporting MFRC with data entry and front desk customer service.

Responsibilities

• Serve as the primary point of contact for all visitors, military personnel, and family members entering the MFRC.
• Greet and assist visitors professionally to maintain a welcoming and secure environment.
• Answer and direct phone calls, emails, and inquiries to appropriate staff or departments.
• Maintain a professional front desk area with up-to-date information materials.
• Assist in scheduling and managing appointments, meetings, and events using government scheduling systems.
• Ensure compliance with base security protocols by verifying visitor credentials and directing entry procedures in accordance with AFI 31-101.
• Manage visitor logs, security check-ins, and required DoD 5200.1-R documentation.
• Maintain accurate data entry in government systems with confidentiality and proper documentation handling.
• Generate and maintain electronic and physical records related to front desk operations, including daily visitor reports and appointment logs.
• Provide administrative support (filing, correspondence, supplies, mail distribution).
• Assist in event and workshop coordination (registration, materials, room setup).
• Ensure compliance with military regulations, confidentiality policies, and MFRC operational standards.
• Secure all government-issued materials, devices, and documents at the end of each shift.

Qualifications & Experience

• High school diploma or equivalent required; an Associate’s degree in Business Administration, Office Management, or related field preferred.
• 2+ years of experience in front desk operations, customer service, or administrative support.
• Experience in a military, governmental, or high-security environment is a plus.
• Experience handling secure records and sensitive data preferred.
• Strong customer service orientation and ability to engage professionally with military personnel, families, and staff.
• Working knowledge of office administration, data entry, and records management.
• Understanding of military base operations and security procedures preferred.

Skills

• Strong verbal and written communication; effective interaction with visitors, military personnel, and government officials.
• Excellent organizational skills; ability to manage multiple tasks and schedules.
• High attention to detail for accurate data entry and record-keeping.
• Ability to work independently with professionalism and integrity.
• Problem-solving abilities for unexpected situations and visitor needs.

Note: This employer participates in the e-Verify program. Proficiency with Microsoft Office Suite is expected; familiarity with government scheduling and database systems is a plus.

Ancillary Details

• All contractor personnel must obtain a base vehicle pass and comply with North Dakota state regulations.
• Adherence to military protocol when interacting with uniformed personnel and officials.
• Extended hours may be required during special events or high-traffic periods at MFRC.
• Periodic refresher training on security, confidentiality, and customer service protocols is expected.

Other Details

• Must obtain and maintain base access clearance per Minot AFB security requirements.
• Initial and recurring security training per DoD and Air Force regulations.
• Ability to stand for long periods and operate office equipment (phones, copiers, computers).

Benefits & Company Values

Benefits and Highlights: ProSidian offers a benefits program for full-time employees, including competitive compensation, group health and dental/vision plans, 401(k) with company match, PTO, holidays, pre-tax spending accounts, and other perks. Security clearance may be required for certain engagements.

• Security clearance is a valued asset in your professional portfolio.
• Referral bonuses, performance incentives, and flexible spending accounts are available.

EEO & How to Apply

ProSidian is an equal opportunity employer. We consider qualified applicants without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factor. See EEO guidelines in official communications.

For application, use our career site at http://www.ProSidian.com or send resume, bios, and salary expectations to [e-mail] and [e-mail]. Include the job reference code in the subject line and provide contact details and educational credentials.

Risk Management | Compliance | Business Processes | IT Effectiveness | Engineering | Environmental | Sustainability | Human Capital