Front Desk Coordinator

Socket.dev; Washington (District of Columbia); On-site; USD 23,000 - 33,000; Full time

Job summary

Socket.dev is seeking a friendly Front Desk Administrator to join the administrative team at Skills on the Hill, a pediatric therapy practice. You will greet families, answer phones, schedule appointments, process payments, and ensure the office runs smoothly.

We value reliability, commitment, a strong work ethic, warmth, and organization. The role includes opening/closing the office, stocking rooms, light cleaning, and coordinating with therapists to maintain a welcoming, efficient space for

Qualifications

• High school diploma or equivalent; associate's or bachelor's in healthcare administration or related field preferred.
• Experience in a medical/healthcare office, front desk, or customer service role preferred.
• Basic proficiency with Microsoft Office and scheduling systems.
• Familiarity with medical billing is a plus.
• Willingness to perform cleaning and light maintenance tasks as part of the job.

Responsibilities

• Greet and check in families, answer phones with patience and warmth.
• Schedule, reschedule, and manage the calendar to keep therapists' days full.
• Run credit cards, post payments, send receipts, and keep client records accurate.
• Open/close the office, restock rooms, and keep spaces clean and safe.
• Handle light cleaning and occasional supply runs; flag maintenance issues.

Skills

Customer service

Scheduling

Office software

Education

High school diploma

Healthcare administration degree (preferred)

Tools

Microsoft Office

Scheduling systems

Job description

Description

Who We Are

Skills on the Hill is a pediatric occupational, physical, and speech therapy practice. Every day, families trust us with their children, and the experience they have starts the moment they walk through our door. Our front desk isn't "just the front desk" — it's the face of the practice, the calm in a busy waiting room, and the engine that keeps therapists supported and families coming back.

We're looking for one stellar person to join our administrative team.

What This Role Actually Looks Like

This is a hands-on, fast-moving role that blends warm customer service with real ownership of the office space. On any given day you might:

• Greet and check in families, answer phones, and field questions with patience and warmth — especially when a child or parent is anxious
• Schedule, reschedule, and manage the calendar to keep therapists' days full and families on track
• Run credit cards, post payments, send receipts, and keep client records accurate
• Open and/or close the office, restock treatment rooms, and keep shared spaces clean, organized, and safe
• Handle light cleaning and sanitizing, vacuuming, and the very occasional grocery or supply run
• Flag and follow through on maintenance issues from start to finish

If the idea of wiping down a treatment room, folding laundry, or running out for supplies feels beneath you, this is not the right fit — and that's okay. The people who thrive here take genuine pride in a well-run, welcoming space and don't wait to be asked.

Who We're Looking For

We are looking for someone who is, above all else:

• Reliable. Families schedule their children's therapy around our hours. Attendance and dependability are not negotiable — when you're scheduled, you're here.
• Committed. We invest in our people and we're looking for someone who wants to grow with us, not pass through.
• A strong work ethic. You take initiative, you finish what you start, and you treat the office like it's your own.
• Warm and professional. You can de-escalate a stressed parent, keep a confidence, and stay composed when it's busy.
• Organized. You can juggle phones, check-ins, payments, and a dozen small tasks without dropping the ball.

Please note: this position requires commitment to a consistent, set weekly schedule. We are not able to accommodate frequent schedule changes, so please apply only if the posted hours work for you long-term.

Requirements

• High school diploma or equivalent required; associate's or bachelor's in healthcare administration, business, or a related field preferred
• Experience in a medical/healthcare office, front desk, or customer-service role preferred
• Basic proficiency with office software (Microsoft Office, scheduling systems)
• Familiarity with medical billing is a plus
• Willingness to perform cleaning and light maintenance tasks as a regular part of the job

Physical Requirements

• Extended periods sitting and working at a computer
• Ability to move freely around the office to restock, clean, and support therapists
• Ability to sit or stand for extended periods
• Capacity to handle office equipment and supplies
• Ability to lift and carry items up to 25 pounds
• Dexterity to handle administrative tools and equipment
• Ability to perform repetitive tasks and movements