Front Desk Coordinator

springfertility; Sunnyvale (CA); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

401(k) with company match

Paid time off

Medical, dental, vision plans

Commuter benefits

Fertility and parental leave

Career development opportunities

Employer-paid life and disability

Job summary

Spring Fertility in Sunnyvale, CA, is hiring a Front Desk Coordinator for a fast-paced fertility clinic. You will be the first point of contact for patients, greeting and guiding them through the visit, while coordinating scheduling and payments with the clinical team.

The role requires a friendly, professional attitude and exceptional customer service. A degree is required, with hospitality experience preferred; this is a full-time onsite position with early hours and rotational

Qualifications

• Associate's or Bachelor's degree required.
• Exceptional customer service skills required.
• Hospitality experience preferred.

Responsibilities

• Makes an excellent first impression for all incoming patients.
• Checks patients in and out for appointments and manages clinic-wide schedule.
• Monitors and facilitates patient readiness for the initial visit.
• Schedules a wide array of appointments for patients and anesthesia for the surgical center.
• Processes patients' payments and creates receipt batch for Finance.
• Proactively advocates for patients.

Skills

Exceptional customer service

Education

Associate's or Bachelor's degree

Hospitality experience preferred

Job description

Who is Spring Fertility?

We are a passionate, dedicated team of leading physicians and scientists who have trained at some of the world's top research hospitals and fertility centers. Together, we are building the fastest-growing fertility group in the country, grounded in clinical excellence and innovation. We deliver deeply patient-centric, individualized, and compassionate care, recognizing that every journey is unique. Our mission is to partner with patients to help them achieve their goals, whatever those may be. We believe everyone deserves the opportunity to build a family if they choose, and our team is committed to guiding and supporting patients every step of the way.

Why should you join our team?

We are a mission-driven organization seeking motivated, high-performing professionals who are eager to innovate and make an impact. As we build a first-class fertility practice, we balance excellence with a culture that values collaboration, positivity, and enjoyment in the work we do. We are growing rapidly and are deeply committed to the professional and personal development of our team. Guided by optimism, compassion, and teamwork, we are united by a shared dedication to putting patients first.

Role Summary

The Front Desk Coordinator is essential to establishing an excellent experience for all of our incoming patients. They partner with our providers and patients in growing their families. We are looking for a dependable and motivated team player with exceptional interpersonal skills and a professional attitude to join our team. Because of the very high level of care we deliver, we are looking to hire a lively, enthusiastic person who is creative and able to provide personalized care in a fast-paced environment.

Some day-to-day responsibilities include:

• Makes an excellent first impression for all incoming patients
• Checks patients in and out for appointments and manages clinic-wide schedule
• Monitors and facilitates patient compliance and readiness for their initial visit
• Schedules a wide array of appointments for patients and anesthesia for the surgical center
• Processes patients' payments and creates receipt batch for Finance
• Proactively advocates for patients

Education, Licenses, Certifications

• Associate's or Bachelor's degree required
• Exceptional customer service skills
• Hospitality experience preferred!

Employment Type

This is a full-time non-exempt onsite position that requires early hours, rotational weekends and holidays.

Compensation

The pay for this role is $25-$28/hr. Salary is based on several factors including job related knowledge and skill set, depth of experience, certifications and/or degrees.

Benefits

• Investing in You Today and Tomorrow
• Supporting your well-being
• Competitive medical, dental, and vision plans
• Paid time off to recharge and enjoy personal time
• Access to BetterHelp therapy sessions for mental and emotional wellness
• Commuter benefits and discounted rates on home, auto, and pet insurance
• Investing in your future
• 401(k) with up to a 4% company match
• Comprehensive fertility and parental leave benefits
• Career development opportunities in a fast-growing organization
• Employer-paid life and disability insurance

*Temporary and contract roles may not be eligible for all benefits listed above

At Spring Fertility, we believe that everyone who wants a family deserves to have one, regardless of gender, sexual orientation, race, ethnicity, or religion.

Just as we acknowledge and value the diversity of goals, life experiences, and unique paths to parenthood among our patients, we also actively celebrate diversity within our organization.

We are an equal opportunity employer, and we are committed to a safe and inclusive work environment for all.

We recognize that diversity among our team allows us to not only more effectively serve our patients, but also to advance innovation and opportunity within our field.

We encourage qualified applicants of every background, ability, and life experience to apply to our employment opportunities.

Spring Fertility will ensure that persons with disabilities are provided reasonable accommodations.

If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please give us a call.