Front Desk Coordinator

The Joint Corp.; San Jose (CA); On-site; USD 40,000 - 48,000; Full time

Benefits offered by this job

Bonus Opportunity

Free Adjustments

Paid Time Off

Holiday Pay

Career Growth

Job summary

The Joint Chiropractic in San Jose, CA is hiring a Front Desk Coordinator to warmly welcome patients and manage busy front-desk operations in a fast-paced retail healthcare setting.

In this full-time role you will greet patients, schedule appointments, present wellness plans, and support clinic growth while upholding exceptional service standards. Weekend availability is required and you will be part of a franchisee-run clinic within The Joint network.

Qualifications

• High school diploma or equivalent is required.
• At least 1 year of customer service and sales experience.
• Strong phone, computer and multitasking skills.
• Energetic, motivated, and goal-driven.
• Able to stand or sit for long periods and lift up to 50 pounds.
• Office management or marketing experience is a plus.

Responsibilities

• Greet and check in patients with a friendly first impression.
• Manage the flow of patients through the clinic in a timely, organized manner.
• Present and sell wellness plans and membership packages confidently and accurately.
• Support the clinic’s sales goals by converting new and returning patients into members.
• Answer phone calls and assist with appointment scheduling and patient inquiries.
• Re-engage inactive members and maintain up-to-date patient records using POS software.
• Assist with clinic marketing efforts and community outreach.
• Maintain a clean, organized front desk and clinic environment.
• Collaborate with team members and chiropractors to ensure a positive patient experience.

Skills

Customer Service

Sales Experience

Phone Skills

Multitasking

Team Player

Lifting 50 lb

Office Management

POS Software

Education

High School Diploma

Tools

POS Software

Job description

Front Desk Coordinator – Full Time

Location: San Jose, CA

A better way to deliver care starts here!

The Joint Chiropractic is revolutionizing access to care by delivering high-quality, affordable chiropractic services in a convenient retail setting. As the largest operator, manager, and franchisor of chiropractic clinics in the U.S., The Joint delivers more than 12 million patient visits annually across nearly 1,000 locations. Recognized by Forbes, Fortune, and Franchise Times, we are leading a movement to make wellness care more accessible to all.

Position Summary

We are seeking a goal-oriented, proactive, and service-minded Wellness Coordinator to join our team. This customer-facing role plays a key part in patient experience, front office operations, and clinic growth. If you’re passionate about health and wellness, love helping people, and thrive in a fast-paced retail healthcare setting, this is the opportunity for you.

Key Responsibilities

• Greet and check in patients, providing a friendly and professional first impression
• Manage the flow of patients through the clinic in a timely, organized manner
• Present and sell wellness plans and membership packages confidently and accurately
• Support the clinic’s sales goals by converting new and returning patients into members
• Answer phone calls and assist with appointment scheduling and patient inquiries
• Re-engage inactive members and maintain up-to-date patient records using POS software
• Assist with clinic marketing efforts and community outreach
• Maintain a clean, organized front desk and clinic environment
• Collaborate with team members and chiropractors to ensure a positive patient experience

Qualifications

• High school diploma or equivalent required
• Minimum one year of customer service and sales experience preferred
• Strong phone, computer, and multitasking skills
• Energetic, motivated, and confident in a goal-driven environment
• Positive attitude with a team-oriented mindset
• Must be able to stand/sit for long periods and lift up to 50 pounds
• Office management or marketing experience is a plus

Schedule

This role requires availability weekends.

Compensation and Benefits

• Bonus Opportunity
• Free Chiropractic Adjustments
• PTO
• Holiday pay
• Opportunities for career growth within The Joint network

Why Join Us

When you join The Joint, you're not just starting a new job—you’re joining a movement. Our innovative model removes the barriers to care so that you can focus on what matters: helping patients feel better every day. You’ll enjoy the stability of a full-time role, the freedom to grow your skills, and the support of a values-driven company where Trust, Respect, Accountability, Integrity, and Excellence shape every decision.

Business Structure

You are applying to work with a franchisee of The Joint Corp. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own terms of employment, including wage and benefit programs, which may vary.