Front Desk Coordinator

Socket.dev

Rochester (MN)

On-site

USD 36,000 - 54,000

Full time

3 days ago

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Job summary

Limitless Male Medical Clinic seeks a Patient Relationship Coordinator to be the first and last point of contact, ensuring a welcoming, efficient clinic environment and a seamless patient journey.

You will manage scheduling, coordinate visits, and support front office operations, billing follow-up, and communications across teams, delivering the Limitless Way—Excellence, Empowerment, Expertise, Efficiency, and Empathy.

Qualifications

Strong interpersonal and communication skills.
Highly organized with attention to detail.
Ability to multi-task in a fast-paced, team environment.
Proficient in EMR, CRM systems, and Microsoft Office.

Responsibilities

Greet and engage patients with professionalism, positivity, and respect.
Ensure patients feel welcomed, informed, and supported during their visit.
Provide clear communication regarding appointments, services, and next steps.
Manage scheduling to optimize patient flow and clinic efficiency.
Prepare for upcoming days by reviewing schedules and patient needs.
Check patients in/out accurately, including payment processing.
Maintain up-to-date patient records in EMR and CRM systems.
Support billing follow-up and outstanding balances.
Coordinate with clinical staff to minimize wait times.

Skills

Interpersonal skills

Organizational skills

Multitasking

Communication

Patient-centered care

Tools

EMR systems

CRM systems

Microsoft Office

Job description

Description

JOB TITLE: Patient Relationship Coordinator (PRC or Front desk coordinator)

EMPLOYER: Limitless Male Medical

DEPARTMENT: Front Office

REPORTS TO: Operations manager

About Limitless Male Medical

Limitless Male Medical Clinic is a leader in men’s health optimization, focused on helping patients look, feel, and perform at their best. Through personalized care, innovative therapies, and a high-touch patient experience, we empower men to take control of their health and achieve long-term results. Our approach—The Limitless Way—is where Performance Meets Care, delivered through excellence, empathy, and expertise. Our shared objective is the patient experience. Every action, interaction, and decision should support that outcome.

POSITION SUMMARY

The Patient Relationship Coordinator (PRC) is a key driver of the Limitless Way Patient Experience, serving as the first and last point of contact for patients while ensuring a seamless, efficient, and welcoming clinic environment. The PRC plays a critical role not only in starting the patient journey, but in ensuring patients remain engaged and continue progressing in their care.

This role is responsible for managing clinic flow, coordinating patient visits, and supporting communication across teams—all while delivering an experience rooted in Excellence, Empowerment, Expertise, Efficiency, and Empathy.

The PRC plays a critical role in ensuring every patient interaction is smooth, informed, and aligned with our commitment that Performance Meets Care.

THE LIMITLESS WAY IN ACTION

As a PRC, you are expected to bring the Limitless Way to life in every interaction:

Excellence: Create a professional, welcoming environment and anticipate patient needs
Empowerment: Help patients feel confident, informed, and supported in their care journey
Expertise: Communicate clearly and accurately about services, processes, and next steps
Efficiency: Respect patients’ time through organized scheduling and streamlined workflows
Empathy: Foster a respectful, judgment-free experience where patients feel understood

PRIMARY RESPONSIBILITIES

Patient Experience & Engagement

Greet and engage patients with professionalism, positivity, and respect
Ensure patients feel welcomed, informed, and supported throughout their visit
Provide clear, simple communication regarding appointments, services, and next steps
Support a consistent, high-quality experience across all patient interactions

Clinic Flow & Coordination

Manage scheduling to optimize patient flow and clinic efficiency
Ensure accuracy of appointment types, timing, and provider alignment
Prepare for upcoming clinic days by reviewing schedules and patient needs
Coordinate with clinical staff to minimize wait times and support timely rooming

Front Office Operations

Check patients in and out accurately, including documentation and payment processing
Maintain accurate and up-to-date patient records within EMR and CRM systems
Support billing follow-up, including communication on outstanding balances
Assist with administrative tasks that support daily clinic operations

Patient Communication & Follow-Up

Contact new patients to schedule appointments and provide necessary information
Confirm upcoming appointments and support rescheduling as needed
Communicate patient needs, requests, and follow-ups to appropriate team members
Actively ensure patients remain engaged in their care plans by supporting scheduling, follow-up, and ongoing communication
Conduct follow-up outreach to patients who miss appointments or fall off schedule
Reinforce the importance of ongoing care and continuity in achieving patient goals
Proactively monitor and support patient retention by ensuring established patients return for scheduled and recommended appointments

Team Collaboration & Cross-Functional Support

This role requires flexibility, adaptability, and a team-first mindset. All team members are expected to support clinic operations and patient needs as they arise, within the scope of their role and licensure.

Collaborate with PRCs, PEMs, and clinical staff to ensure a seamless patient experience
Support team members as needed to maintain clinic flow and patient satisfaction
Assist with room readiness, inventory awareness, and general clinic organization
Contribute to a positive, team-oriented culture with shared accountability

LIMITLESS WAY STAFF EXPECTATIONS

Take ownership of each patient interaction and ensure no patient feels overlooked
Communicate clearly, set expectations, and follow through consistently
Demonstrate professionalism, confidence, and a patient-first attitude
Work collaboratively with a unity of purpose, supporting team members across roles
Contribute to the overall success of the clinic through engagement, accountability, and teamwork

Requirements

QUALIFICATIONS

Strong interpersonal and communication skills
Highly organized with attention to detail
Ability to multi-task in a fast-paced, team-oriented environment
Proficient in EMR, CRM systems, and Microsoft Office
Professional, positive, and patient-centered mindset

ADDITIONAL INFORMATION

This role may support cross-functional tasks within scope of training and clinical needs
The PRC contributes to clinic success through patient engagement, operational excellence, and team collaboration

What Success Looks Like in This Role

Patients feel welcomed, respected, and taken care of from arrival to departure
Clinic schedules are accurate, organized, and support efficient patient flow
Communication is clear, timely, and proactive across patients and team members
Patients understand their next steps and leave confident in their experience
Team members can rely on you to support clinic operations and step in when needed

This description is not exhaustive and may be adjusted as business needs evolve.

BENEFITS

At Limitless Male Medical, we believe a satisfying work environment makes our teams more successful at delivering the care and compassion needed. We offer: