Front Desk Coordinator

Spring Fertility; Portland (OR); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Competitive medical, dental, andvision

Paid time off

BetterHelp therapy access

Commuter benefits

Home, auto, and pet insurance discount

401(k) with up to 4% company match

Fertility and parental leave benefits

Career development opportunities

Life and disability insurance

Job summary

Spring Fertility is seeking a Front Desk Coordinator to deliver exceptional patient experiences in a fast-paced fertility clinic in Portland, OR. The role emphasizes professional demeanor, excellent interpersonal skills, and reliability in coordinating schedules and front-desk operations.

The position is full-time onsite with early hours and rotating weekends/holidays. Education requirements include an Associate’s or Bachelor’s degree and strong customer service abilities.

Qualifications

• Associate’s or Bachelor’s degree required.
• Exceptional customer service skills.

Responsibilities

• Makes an excellent first impression for all incoming patients.
• Checks patients in and out for appointments and manages clinic-wide schedule.
• Monitors and facilitates patient compliance and readiness for their initial visit.
• Schedules a wide array of appointments for patients and anesthesia for the surgical center.
• Processes patients’ payments and creates receipt batch for Finance.
• Proactively advocates for patients.

Skills

Exceptional interpersonal skills

Customer service

Education

Associate’s or Bachelor’s degree

Job description

Who is Spring Fertility?

We are a passionate, dedicated team of leading physicians and scientists who have trained at some of the world’s top research hospitals and fertility centers. Together, we are building the fastest-growing fertility group in the country, grounded in clinical excellence and innovation.We deliver deeply patient-centric, individualized, and compassionate care, recognizing that every journey is unique. Our mission is to partner with patients to help them achieve their goals, whatever those may be. We believe everyone deserves the opportunity to build a family if they choose, and our team is committed to guiding and supporting patients every step of the way.

Why should you join our team?

We are a mission-driven organization seeking motivated, high-performing professionals who are eager to innovate and make an impact. As we build a first-class fertility practice, we balance excellence with a culture that values collaboration, positivity, and enjoyment in the work we do.We are growing rapidly and are deeply committed to the professional and personal development of our team. Guided by optimism, compassion, and teamwork, we are united by a shared dedication to putting patients first.

Role Summary

The Front Desk Coordinator is essential to establishing an excellent experience for all of our incoming patients. They partner with our providers and patients in growing their families. We are looking for a dependable and motivated team player with exceptional interpersonal skills and a professional attitude to join our team. Because of the very high level of care we deliver, we are looking to hire a lively, enthusiastic person who is creative and able to provide personalized care in a fast-paced environment.

Some day-to-day responsibilities include:

• Makes an excellent first impression for all incoming patients
• Checks patients in and out for appointments and manages clinic-wide schedule
• Monitors and facilitates patient compliance and readiness for their initial visit
• Schedules a wide array of appointments for patients and anesthesia for the surgical center
• Processes patients’ payments and creates receipt batch for Finance
• Proactively advocates for patients

Education, Licenses, Certifications

• Associate’s or Bachelor’s degree required
• Exceptional customer service skills

Employment Type

This is a full-time non-exempt onsite position that requires early hours, rotational weekends and holidays.

Compensation

The pay for this role is $20-25/hr. Salary is based on several factors including job related knowledge and skill set, depth of experience, certifications and/or degrees.

#INDSFT

Benefits

Investing in You Today and Tomorrow

Supporting your well-being

• Competitive medical, dental, and vision plans
• Paid time off to recharge and enjoy personal time
• Access to BetterHelp therapy sessions for mental and emotional wellness
• Commuter benefits and discounted rates on home, auto, and pet insurance

Investing in your future

• 401(k) with up to a 4% company match
• Comprehensive fertility and parental leave benefits
• Career development opportunities in a fast-growing organization
• Employer-paid life and disability insurance

*Temporary and contract roles may not be eligible for all benefits listed above

At Spring Fertility, we believe that everyone who wants a family deserves to have one, regardless of gender, sexual orientation, race, ethnicity, or religion. Just as we acknowledge and value the diversity of goals, life experiences, and unique paths to parenthood among our patients, we also actively celebrate diversity within our organization. We are an equal opportunity employer, and we are committed to a safe and inclusive work environment for all. We recognize that diversity among our team allows us to not only more effectively serve our patients, but also to advance innovation and opportunity within our field. We encourage qualified applicants of every background, ability, and life experience to apply to our employment opportunities.

_ We are scientists. We are humanists. We are passionate about fertility. _

Spring Fertility will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please give us a call.

CCPA disclosure notice here.