Front Desk Coordinator

Fresenius Medical Care AG; New York (NY); Sur place; USD 28 000 - 42 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off

Parental leave

Performance-based bonuses

Résumé du poste

Fresenius Medical Care AG in Queens, NY seeks a full-time Front Desk Coordinator for a surgery center. You will greet patients, manage scheduling, and handle EMR demographics and insurance details to support revenue cycle processes.

The role requires 1–2 years of related experience, proficiency with Microsoft Office, and strong communication. You will coordinate admissions, maintain confidential records, and assist with payments and authorizations.

Qualifications

• 1–2 years of related experience, preferably in medical settings with billing.
• Proficient in computer use and Microsoft Office.
• Excellent verbal and written communication skills.
• Ability to handle several tasks simultaneously and adapt to software changes.

Responsabilités

• Schedule and input all appointments in the scheduling module and manage pre-procedure activities.
• Greet patients and visitors, collect identification and insurance information.
• Assemble and maintain patient medical and financial records securely.
• Complete front-end billing and registration, verify insurance, and obtain authorizations as needed.
• Coordinate transportation when applicable and ensure chart documentation is complete.
• Maintain logs and communicate changes to the patient record and internal teams.

Connaissances

Excellent communication

Microsoft Office

Multi-tasking

Adaptability to software

Formation

High school diploma or equivalent

Associate degree preferred

Outils

EMR software

Description du poste

This is a full time front desk coordinator role in our Queens, NY surgery center.

PURPOSE AND SCOPE:

As the Patient Services Coordinator this position coordinates scheduling pre-procedure communication medical record documents EMR demographic data entry requirements for payers and Revenue Cycle greets patients and answers multi-line telephone and fax.

PRINCIPAL DUTIES AND RESPONSIBILITIES

• Schedule and input all appointments scheduling module in a timely and efficient manner. Assure all pre-procedure/preoperative activities are scheduled or completed. Manages patient cancellations center cancellations (e.g. equipment issues) and additions to schedule in accordance to center scheduling parameters. Print patient schedule and pull patient charts daily.
• Facilitates the admission process by professionally greeting all patients and visitors and obtain patient identification and insurance information to initiate admissions process.
• Assemble file and maintain patient medical records and financial records in a confidential and secure manner
• Complete front-end process of billing procedure ensuring all information is entered into the computer registration module.
• Performs Insurance Verification process and completes all required processes for prior authorizations or other actions required by payor.
• Assist with patient transportation if the patient qualifies per the Company Transportation Policy.
• Ensure appropriate signatures are included on all necessary chart and admissions data in accordance with FMCNA policies and procedures.
• Ensure accuracy when scanning and filing documents and completes within 24 hours of completed visit including physician reports to referral sources.
• Communicate all changes about procedure and insurance which is identified during patient visit to appropriate internal parties and directly to the patient record immediately.
• Perform daily encounter checks to assure reporting accuracy. – what is this?
• Coordinates collection processing maintenance storage retrieval documentation and distribution of medical records per policy and procedure.
• Assures documentation of logs of medical record release.
• Provides information to parties engaged in research or study projects involving patient care and utilization of services in accordance with policy.
• Oversees the materials going in and out of the office including inventory shipments and deliveries.
• Other duties as assigned.

PHYSICAL DEMANDS AND WORKING CONDITIONS:

• The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The work environment is characteristic of a health care facility with air temperature control and moderate noise levels. May be exposed to infectious and contagious diseases/materials.
• Day to day work includes desk and computer work and interaction with patients facility staff and physicians.

SUPERVISION:

• None

EDUCATION:

• High School Diploma or an equivalent combination of education and experience Associate Degree or higher preferred

EXPERIENCE AND REQUIRED SKILLS:

• 1 – 2 years’ related experience preferably in a medical setting with insurance billing.
• Proficient in the use of computers and related software such as Microsoft Office is necessary.
• Excellent communication skills – verbal and written.
• Ability to handle several tasks simultaneously.
• Ability to adapt to supporting software applications.

Fresenius Medical Care maintains a drug-free workplace in accordance with applicable federal and state laws.

The rate of pay for this position will depend on the successful candidate’s work location and qualifications, including relevant education, work experience, skills, and competencies.

Rate of Pay 20.34-30.48

• This position offers a comprehensive benefits package including medical, dental, and vision insurance, a 401(k) with company match, paid time off, parental leave and potential for performance-based bonuses depending on company and individual performance.

Fresenius Medical Care is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sexual orientation, gender identity, parental status, national origin, age, disability, military service, or other non-merit-based factors