Front Desk Coordinator

Platinum Dermatology Partners Llc; Greenwich Village (CA); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Paid Time-Off

Employee Referral Program

Job summary

Platinum Dermatology Partners seeks a courteous Front Desk Coordinator to join our fast-paced clinics. You will manage greeting patients, phones, scheduling, and routine inquiries, while ensuring accurate EMA updates and smooth check-in/out processes.

Ideal candidates have 2–3 years of medical front desk experience, familiarity with insurance verification and CPT/ ICD-10 terminology, and a compassionate, client-first approach in a collaborative team.

Qualifications

• Minimum 2–3 years of front desk experience in a medical office.
• Prior dermatology or cosmetic office experience preferred.
• Knowledgeable of CPT/ ICD-10 terminology.

Responsibilities

• Handle front desk operations including answering phones and greeting patients.
• Schedule appointments and handle routine inquiries.
• Review EMA and update patient information.
• Verify insurance eligibility and prior authorizations.
• Collect copays and balances at check-in/out.
• Other duties as assigned.

Skills

Front desk operations

Customer service

Phone etiquette

Medical terminology

EMR systems

Scheduling

Insurance verification

Verbal/written communication

Data entry

Education

High School Diploma or GED

Tools

EMR software

Medical Billing System

Job description

Who We Are:Platinum Dermatology Partners is a network of high-quality dermatology clinics that focus on collaborative and innovative ideas to drive growth. We offer general dermatology, cosmetic, medical, plastic surgery, and cancer screening treatments. We have over 145 clinics, over 350 providers, and more than 2300 employees in clinics across Texas, Arizona, California, Nevada, and Florida. We are a rapidly growing company that allows our doctors to focus on providing exceptional care without worrying about the operational side of the business. Our core values focus on collaboration, ownership, respect, excellence, authenticity, and integrity. Our purpose is to empower the practice of exceptional dermatology.Company Conformance Statements:In the performance of their respective tasks and duties, all employees are expected to conform to the following:Perform quality work within deadlines with or without direct supervision.Interact professionally with other employees, customers, and suppliers.Work effectively as a team contributor on all assignments.Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.The ideal Front Desk Coordinator views themselves as a “Director of First Impressions”. The successful candidate is friendly, professional, and has a natural talent for putting our patients first in delivering unparalleled customer service in a thriving fast-paced clinic.General Duties & Responsibilities:Responsible for accurately and professionally handling front desk operations including answering phones, greeting patients, scheduling all appointments, addressing routine inquiries, and forwarding non-routine requests to appropriate personnel.Prepares necessary patient paperwork before the patient’s appointment.Review EMA for information that needs to be updated.Updates patients' information and accurately enters it in EMA.Identifies payer sources, verifies insurance eligibility, and verifies prior authorization.Recording and collecting patient copays and/or balances at check-in/out.Other duties as assignedEducation:High School Diploma or GED equivalent is required.Qualifications:Minimum 2-3 years of experience working at the front desk in a medical office/clinic.Prior dermatology or cosmetic experience is preferred.Patient check-in and check-out workflows.Prior insurance verification and scheduling experience is required.Knowledgeable of medical dermatology terms/CPT, ICD-10.Quality written and verbal communication skills.Quality mathematics skills.Professional in appearance and mannerisms.Able to work efficiently in a fast-paced environmentAble to demonstrate compassion and caring when dealing with others, patients, and co-workers.Able to prioritize tasks, understand the provider’s instructions, and know when to seek information or advice.Experience using EMR systems is a plus.Our competitive benefits package includes the following:Medical, Dental, and Vision insuranceShort-term/Long-term disabilityLife and other voluntary plans401(k) planEmployee Referral ProgramPaid Time-OffCompany-Paid HolidaysEquipment Operated: Standard office equipment including computers, fax machines, copiers, printers, telephones, etc.Physical Requirements: Must possess manual dexterity to operate office machines including computer and calculator; stooping and bending to handle files and supplies; and mobility to complete errands or deliveries. Includes handling of sharps and chemicals.Equal Employment Opportunity:Platinum Dermatology Partners is committed to a policy of equal employment opportunities for applicants and Employees. Employment decisions will comply with all applicable laws prohibiting discrimination in employment, including Title VII of the Civil Rights Act of 1964, The Age Discrimination in Employment Act of 1967, the Americans with Disabilities Act of 1990, the Immigration and Nationality Act, the California Fair Employment and Housing Act, and all other applicable state and federal laws.Platinum Dermatology Partners does not permit discrimination of any type against an employee because of any of the following legally protected characteristics: gender, race, color, religion, country of origin, mental disability, physical disability, marital status, gender identity, gender expression, ancestry, genetic information, medical condition, age, sexual orientation, or pregnancy.Please note, that any offer of employment is contingent on the successful completion of pre-employment background checks.No phone calls or agencies, please.