Front Desk Coordinator

Austin Oral Surgery; Austin (TX); On-site; USD 28,000 - 30,000; Full time

Job summary

Austin Oral Surgery is seeking a Front Desk Office Coordinator to join our Austin, TX practice. This full-time role focuses on exceptional patient care and efficient front desk operations in a busy oral surgery clinic.

You will greet patients, manage appointments, process payments, and coordinate surgical scheduling. Strong communication and multitasking abilities are essential in this dynamic team environment.

Qualifications

• Customer-focused frontline experience preferred.
• Ability to check patients in/out, post payments, and manage records.
• Strong verbal and written communication skills.
• Willingness to learn and adapt in a fast-paced medical office.

Responsibilities

• Answer phones and assist patients with scheduling.
• Check patients in and post payments; process treatment plan conversions.
• Assist with scheduling surgeries and prep as needed.
• Collaborate with team to ensure smooth office operations.
• Take on additional duties as assigned.

Skills

Patient Interaction

Administrative Skills

Multitasking

Customer Service

Communication Skills

Education

High school diploma or equivalent

Job description

Job Details

Job Location: TX01 AOS South WC - Austin, TX 78745

Position Type: FT1

Salary Range: $20.00 - $22.00 Hourly

The following position is for employment with: Austin Oral Surgery 2501 West William Cannon Dr Suite 6B, Austin, Texas 78745.

POSITION PURPOSE

We are seeking a dynamic and dedicated Front Desk Office Coordinator to join our top-tier Oral Surgery Practice. This is a rare opportunity to become an integral part of our successful team, where exceptional patient care is our primary focus. Our rewarding environment is perfect for high-performing team members looking to make a meaningful impact on patient experiences and practice efficiency.

PRINCIPAL RESPONSIBILITIES AND DUTIES

• Patient Interaction: Expertly answer the phone, assist patients in scheduling appointments, and create patient accounts.
• Administrative Support: Check patients in, post payments, and convert treatment plans with accuracy and efficiency.
• Surgery Coordination: Assist with scheduling surgeries and ensure all necessary preparations are made.
• Team Collaboration: Work closely with other professionals to form a highly effective team, handling administrative tasks seamlessly.
• Versatility and Adaptability: Embrace a wide range of responsibilities and opportunities for learning and growth within the practice.

MINIMUM QUALIFICATIONS

• Patient-Centric Attitude: Genuinely serve our patients at every level, enhancing patient satisfaction and increasing office efficiency.
• Positive Impact: Positively influence patients, coworkers, referring offices, and the practice as a whole.
• Educational Background: Completion of high school or equivalent is required.
• Experience Preferred: Previous oral surgery, dental, or medical experience is preferred.
• Administrative Skills: Proven administrative experience with a track record of growth or improvement within previous positions.
• Multitasking Ability: Demonstrated ability to multitask and be a self-starter in a fast-paced environment.
• Customer Service Expertise: Experienced with customer service techniques, ensuring a superior patient experience.
• Communication Skills: Superior communication skills, both verbal and written, are essential for effective interaction with patients and team members.
• Adaptability: Willingness to take on other duties as assigned and adapt to the evolving needs of the practice.

ABOUT US ORAL SURGERY MANAGEMENT

By joining US Oral Surgery Management (USOSM), you become part of a dynamic and forward-thinking organization made up of best-in-class Oral and Maxillofacial practices. Together, we have the POWER to achieve more, by creating a positive impact on the communities we serve and reinforcing our position as a top leader in the industry. We believe in the POWER of teamwork, where every member contributes to our collective success. Whether you're in clinical operations, administration, support services, etc., your role is crucial to achieving our shared mission: fueling innovation and clinical excellence, while driving worthwhile outcomes for our practices.

POWER Values

• Passion for Patient Care
• Outstanding Results
• Winning Attitude
• Embracing Continuous Improvement
• Respect for Self and Others

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.