Front Desk Concierge

FirstService Residential; Atlanta (GA); On-site; USD 25,000 - 29,000; Full time

Job summary

FirstService Residential is seeking a Front Desk associate to be the face of our service at the properties we support. These treasured associates consistently interact with residents and guests, and as a result, develop meaningful relationships that enhance the quality of our work.

Most of our front desk associates work independently, and without direct supervision. They provide quality service to our customers.

Qualifications

• Strong customer service mindset with focus on residents and guests.
• Ability to work independently and follow safety procedures.
• Good communication and interpersonal skills for diverse interactions.
• Willingness to be on-call, with weekend availability.

Responsibilities

• Greeting and directing residents, guests, and invitees
• Monitoring and controlling access to the building
• Handling deliveries and packages
• Stands, greets, and engages residents; checks guests and service providers in/out
• Monitoring the fire alarm emergency response system
• Resolving and following up on all complaints/issues
• Maintaining daily records and forms
• Follows safety procedures and strives to maintain a safe work environment
• Other duties as needed.

Skills

Guest relations

Access control

Package handling

Emergency awareness

Customer service

Communication

Reading procedures

Job description

Job Overview

The Front Desk associate is the face of our service at the properties we support. These treasured associates consistently interact with both residents and guests, and as a result, develop meaningful relationships that enhance the quality of our work. Most of our front desk associates work independently, and without direct supervision. They provide quality service to our customers.

Description

The Front Desk associate is the face of our service at the properties we support. These treasured associates consistently interact with both residents and guests, and as a result, develop meaningful relationships that enhance the quality of our work. Most of our front desk associates work independently, and without direct supervision. They provide quality service to our customers.

Your Responsibilities

• Greeting and directing residents, guests, and invitees
• Monitoring and controlling access to the building
• Handling deliveries and packages
• Stands, greets, and engages residents; checks guests and service providers in/out
• Monitoring the fire alarm emergency response system
• Resolving and following up on all complaints/issues
• Maintaining daily records and forms
• Follows safety procedures and strives to maintain a safe work environment
• Other duties as needed.

Skills & Qualifications

• Critical thinking, problem solving, judgement and decision‑making abilities are necessary.
• Ability to maintain positivity and diplomacy in a fast‑paced environment.
• Excellent organization, motivation and interpersonal skills.
• Critical thinking, complex problem solving, judgment and decision‑making ability.
• Excellent customer service skills
• Ability to communicate and provide guidance.
• Ability to read, analyze and interpret technical procedures, leases and/or regulations

Physical Requirements

• Ability to work under usual office conditions.
• Ability to work at a personal computer as well as be on the phone for extended periods of time.
• Must be able to stand, sit, walk and occasionally climb.
• The incumbent must be on call at all times and able to work extended and flexible hours and weekends as needed.
• Physical demands include ability to lift up to 50 lbs.
• Ability to detect auditory and/or visual emergency alarms.

Compensation

$18 / Hour

Schedule

Full Time 40 Hours 11pm- 7am Overnights; weekends required

Disclaimer Statement

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.

Automated Employment Decision Tool (AEDT) Usage

We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job‑related characteristics.

Job Qualifications and Characteristics Assessed

The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.

Alternative Selection Process or Reasonable Accommodations

Candidates who require an alternative selection process or a “reasonable accommodation,” as defined under applicable disability laws, may make a request through our designated contact channel [e-mail].

Requesting Information About the AEDT - NYC Local Law 144

Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at [e-mail]; we will respond in accordance with Local Law 144, within 30 days.