Front Desk & Client Experience Specialist

Jambalaya Group; Warrenville (IL); On-site; USD 21,000 - 28,000; Full time

Job summary

Ameriprise Financial in Warrenville, IL is seeking a Front Desk/Administrative Support role to greet clients, support daily operations, and ensure a smooth office environment. You will handle calls, schedule meetings, update client records in the CRM, and coordinate with advisors and vendors in a fast-paced setting.

The role requires strong communication, attention to detail, and the ability to multitask while upholding confidentiality.

Qualifications

• High school diploma or equivalent required; associate’s degree preferred.
• 1–3 years receptionist/administrative/customer service experience.
• Strong verbal and written communication skills.
• Proficiency in Microsoft Office (Outlook, Word, Excel).
• Experience with CRM systems (Salesforce) is a plus.

Responsibilities

• Greet and assist clients, visitors, and vendors in a professional, welcoming manner.
• Answer and route incoming calls, texts, and emails promptly.
• Manage mail, packages, and deliveries; maintain a clean office environment.
• Schedule appointments and manage calendars for advisors or team members.
• Maintain client records in CRM and assist with onboarding paperwork.

Skills

Communication

Microsoft Office

CRM (Salesforce)

Organization

Customer service

Education

High school diploma

Associate’s degree preferred

Tools

Salesforce

Job description

Ameriprise Financial in Warrenville, IL is seeking a Front Desk/Administrative Support role to greet clients, support daily operations, and ensure a smooth office environment. You will handle calls, schedule meetings, update client records in the CRM, and coordinate with advisors and vendors in a fast-paced setting.

The role requires strong communication, attention to detail, and the ability to multitask while upholding confidentiality.