Front Desk Clerk- PT Flex- Memphis Marriott East

Mr C. Hotels; Memphis, Northern (TN, KY); Hybrid; USD 17,000 - 21,000; Part time

Job summary

Memphis Marriott East is seeking a Front Desk Clerk on a part-time, flexible schedule in Memphis, TN. You will greet guests, handle check-ins/outs, and assist with reservations and billing in a courteous, professional manner.

Candidates should be able to multitask in a fast-paced hotel lobby, maintain accuracy in cash handling, and communicate clearly with guests and team members. Evening, weekend, and holiday shifts may be required.

Qualifications

• Strong guest service oriented approach.
• Ability to work in a fast-paced hotel front desk environment.
• Effective communication with guests and team members.
• Comfort with cash handling and processing payments.
• Willingness to work varied shifts including nights, weekends and holidays.

Responsibilities

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.
• Assist in pre-registration and blocking of reservations when necessary.
• Post all charges promptly, accurately, and efficiently.
• Maintain knowledge of Front Office systems and daily transactions.
• Manage cash handling and payment processing for hotel charges.
• Review reservations with special requests and block rooms accordingly.

Skills

Guest service

Team collaboration

Flexibility

Communication

Multi-tasking

Job description

Front Desk Clerk- PT Flex- Memphis Marriott East

#26-2700

Location Description

5795 Poplar Avenue, Memphis, Tennessee 38119

Discover Blues City from the luxury and comfort of Marriott Memphis East. Our upscale hotel in Memphis, TN offers easy access to the city's most popular attractions, including Graceland, Downtown Memphis, Beale Street, the University of Memphis and FedExForum, home of the Memphis Grizzlies.

Job Description

What you will be doing

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.

Location

Memphis Marriott-MEM

Requirements

What we are looking for

• High work ethic and self-initiative
• May be required to work varying schedules to include nights, weekends, and holidays
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!
• Physical Requirements (In-Office Role)
• Ability to work in a standard office environment.
• Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
• Occasional standing and walking throughout the workday.
• Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Occasionally required to stand, walk, bend, reach, or carry items.
• Ability to lift and/or move 10–25 pounds as needed (e.g., files, office supplies).
• Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
• Ability to hear and participate in conversations and meetings, use phone and/or headset
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Status

Part-time

Applicants have rights under Federal Employment Laws