Front Desk Clerk - Open Availability

Concord Hospitality Enterprises; Greensboro, Northern (NC, KY); Hybrid; USD 30,000 - 40,000; Full time

Benefits offered by this job

Medical insurance

401(k) program

Tuition assistance

Discounted room rates

Job summary

Concord Hospitality Enterprises in Greensboro is seeking dedicated associates to deliver outstanding customer service to guests. You will assist with guest inquiries, ensuring a professional and welcoming experience while adhering to high hospitality standards.

Applicants should possess a high school diploma and have strong communication skills. The role requires multitasking abilities and flexibility with shifts.

Qualifications

• Prior hospitality or customer service experience is a plus.
• Strong interpersonal and communication skills.
• Detail-oriented with strong organizational skills.
• Flexibility to work varied shifts, including evenings, weekends, and holidays.

Responsibilities

• Assist guests efficiently, courteously, and professionally at all times.
• Maintain a high level of service and hospitality standards.
• Promptly address guest concerns and ensure satisfaction.
• Post guest charges, collect payments, and follow cash handling procedures.
• Communicate guest feedback effectively to departments and management.
• Maintain full knowledge of hotel safety and emergency procedures.

Skills

Customer service

Interpersonal skills

Multitasking

Organizational skills

Education

High school diploma or equivalent

Job description

Description

Responsibilities

• Assist guests efficiently, courteously, and professionally at all times
• Maintain a high level of service and hospitality standards
• Promptly address guest concerns and ensure satisfaction in a timely manner
• Post guest charges, collect payments, and follow cash handling procedures
• Handle guest mail and messages with respect to privacy and professionalism
• Stay knowledgeable about the hotel brand, travel programs, and special offers
• Communicate guest feedback effectively to departments and management
• Respond quickly to calls, lobby visitors, and team members needing assistance
• Maintain full knowledge of hotel safety and emergency procedures

Qualifications

• High school diploma or equivalent preferred
• Prior hospitality or customer service experience is a plus
• Strong interpersonal and communication skills
• Ability to multitask and remain professional in a fast-paced environment
• Detail-oriented with strong organizational skills
• Flexibility to work varied shifts, including evenings, weekends, and holidays

Benefits (Full-Time Associates Only)

• Competitive wages
• Medical, dental, and vision insurance
• Life insurance and short/long-term disability options
• 401(k) program with company match
• Tuition assistance
• Discounted room rates at Concord-managed hotels
• Training, development, and career advancement opportunities

Why Join Concord?

At Concord Hospitality, we invest in our associates through training and development at all levels. Our "Associate First" culture supports growth, balance, and diversity.

We are built on five cornerstones: Quality, Integrity, Community, Profitability, and FUN!

Our associates proudly cheer:

"We Are Concord!"

Equal Opportunity Employer

We are an equal opportunity employer committed to diversity and inclusion and strive to be a Great Place to Work for All.

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Source: Concord Hospitality